Director of Rooms
Loews Vanderbilt Hotel is seeking a Director of Rooms to join our team. Loews Vanderbilt Hotel is a Four-Diamond hotel, luxury 340-room hotel with 25,000 square feet of meeting/function space, and Mason Restaurant and Mason's Bar. For more information about Loews Vanderbilt Hotel, please visit www.loewshotels.com.
The Director of Rooms oversees the planning, organizing, leading and controlling of all aspects of the Rooms Division. The Director of Rooms is responsible for ensuring the operation of Guest Services, Concierge and Housekeeping, Laundry, Security, and Communications in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and developing managers and team members.This position works in tandem with the Rooms Division Managers to maximize revenue, profits and guest and team member satisfaction and to maintain the safety, sanitation, cleanliness and maintenance of the hotel and its equipment.
-Bachelors degree or higher in Hotel/Restaurant Management or related field
-Five years of progressive management experience in a large, up-scale hotel environment with emphasis on Rooms Division management
-Specific knowledge and experience in Reservations, Front Office operations, Guest Service/Concierge functions, Valet Parking, Housekeeping/Laundry and Security
-Specific knowledge and experience with computer systems to include Reservations(Opera system) Property Management Systems(HIS) and advanced PC skills
-Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency whiel ensuring adherence to established guest service criteria
-Strong management, leadership, organizational and communication skills
-Ability to work flexible schedule to include weekends and holidays
Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.
Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.
At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:
- Pay that meets or exceeds area standards
- Retirement (401-K) and incentive plans
- Medical and dental coverage
- Short and long-term disability
- Life insurance
- Holiday and vacation pay
- Team member assistance plans
- Career development programs
- Tuition reimbursement programs
Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V