Director of Revenue Management
Property Name:
Wyndham Grand Chicago Riverfront
Job Title 
Director of Revenue Management
Location: 
Illinois-Chicago
Company Name: 
Wyndham Hotel Group
City: 
Chicago
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

There’s no one else like us. Wyndham Hotel Group is a hotel industry giant with an unmatched presence of more than 8,000 hotels and over 697,600 rooms in 77 countries. We’re a hospitality powerhouse, with 18 iconic brands united by the richest and simplest rewards program in the business. With our close proximity to exciting attractions like the Magnificent Mile and Millennium Park, the Wyndham Grand Chicago Riverfront has one of the best hotel locations in downtown Chicago with sweeping views of the city skyline and Chicago River and we just so happen to have an exciting opportunity for a Director of Revenue Management! 


The Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for the hotel. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group.  One will combine this with catering and space utilization as well as other revenue considerations (i.e.: golf, spa, etc.) in order to determine the appropriate mix of business to achieve revenue potentials every day of every year.  

Fundamental Requirements
  • Able to sell strategic decisions to gain optimal business mix.

  • Establish and communicate sales strategy for day, week, month and rolling 12 months.

  • Make Yield Management decisions and update CRS/GDS/PMS inventory directly through the systems.

  • Analyze prior night successes: Did the hotel sell out?  Were the right decisions made for overselling? Address the opportunities in Wyndham Business Review (WBR) morning meeting.

  • Manage and communicate group cut off dates.  Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days.  Verify pick up to actual block, cut off date, and whether or not you should extend, etc.  Discuss making any changes necessary to system after WBR.

  • Monitor the status of the hotel throughout the day.  Adjust any inventory controls that need to be modified through CRS/GDS/PMS and communicate to the strategy team.  This must occur at a minimum of twice a day with more frequent monitoring for high demand/revenue time frames.

  • Complete any rate changes through CRS/GDS, as necessary.

  • Work with the strategy team to forecast accurately as well as projecting future transient demand.

  • Work with the strategy team in analyzing actual performance vs. potential to identify future revenue opportunities.

  • Analyze the following CRS Reports: CRO Productivity, Company and Travel Agency Production, City and State Production.  If necessary, complete action plans for the property to follow to create additional production/revenue.

  • Analyze the Star Report.  For hotels that have a 3-month Revenue Market share decline, provide written update to the Regional Director of Revenue Management in preparation for the Revenue Meeting.

General Requirements
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Education & Experience: 

  • At least 5 years of progressive experience in a hotel or a related field required; or a 4-year college degree and at least 1 year of related experience.
  • Previous supervisory responsibility preferred.
  • High school diploma required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Understanding of general hotel operations and the philosophy of yield management required.

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