At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
Inspiring ways to “Bee the Difference” with every guest and employee interaction. We’ve created a place where YOU feel at home with an excellent working environment that encourages our “Bee the Difference” Culture. We provide benefits for Fulltime employees such as; Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability and recently adding Critical Illness and Accidental Insurance.
Company 401 k and Employee Assistance Program is available to ALL employees including complimentary lunch, uniforms, and a continuous education opportunity with our Grove Graduate Program.
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The Grove Resort & Spa, where we have perfected the art of meeting your high expectations.
BASIC FUNCTIONS: The Director of Revenue Management is responsible for implementing hotel revenue management objectives across their managed portfolio, which encompass maximizing revenues and profit through rate and inventory management of all market segments at the hotel. The Director will take an active role in the hotel’s pricing and distribution of inventory across various channels of distribution to maximize revenues. The position supports their portfolio in meetings, analyzing trends in group and transient segments, exceeding budged occupancy, ADR and revenue goals and setting group ceilings, target rates in conjunction with the sales and catering team. The Director of Revenue Management will be responsible for managing and maintaining group and transient inventory controls including daily review, implementation of rooms and rate inventory controls for portfolio of hotels.
Profit Motivation, Financial Success, Customer Service/Relations, Quality Leadership, Teamwork, Communication, Innovation, Decision-Making, Work Methods
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE
College degree preferred. High school diploma or equivalent required. Vocational/Technical Training with experience.
Minimum five years experience in the hospitality field. Experience required.
Excellent written and oral communication skills with good ability as a trainer.
Work-related Analytical Experience. Aggressive, outgoing and self-motivating individual with pleasant personality.
Current experience in a senior revenue management position with responsibility for either a large hotel or multiple properties.
Thorough knowledge of the internet. Thorough knowledge of the GDS and Extranets Understanding of revenue management techniques and strategies. Some travel required.
Optimize RevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, optimal and seasonal market mix including group, transient and wholesale using Benchmark Hospitality revenue management tools.
Conduct ongoing competitor price/product analyses to ensure proper rate positioning/product offering relative to competition. Important to understand the hotel competition and the vacation side competition.
Work with Revenue Management team on pricing decisions for transient (thorough understanding of OTA pricing/promotions/offers, Consortia dynamics and pricing strategies/promotions that move room nights, group and wholesale segments (International, Domestic, receptive).
Implement pricing strategies for group and transient business segments; analyze competitor-pricing analysis to ensure correct daily and seasonal rate positioning to the competition. Specifically have a seasonal calendar or promotions/offers that are ready to go at a seconds notice as demand generators dictate.
Works with Reservations Sales team to ensure ongoing F.I.T. Sales Training; analyze each individual agent’s conversion and coaching call scores and then assists Reservations Sales Agent in improving their performance. Willing to travel to call center in Houston and work with the agents on upselling the resort.
Establishes and maintains minimum standards for Transient Room Sales to include: weekly Yield Meetings, PMS rate configuration, sales agent scripting, call conversion goals, coaching call goals, and standardized reporting.
Acts as a liaison between electronic distribution channels, including offsite call center, to maximize property exposure and bookings. Thorough understanding of how algorithms on the OTA, GDS and Vacation Rental sites work; i.e. what will it take to maximize positioning and awareness on all sites and distribution channels.
Provides a monthly analysis to management complete with speculation on future performance of all market segments to include Rate, Occupancy, and REVPAR.
Work with DOSM to provide a weekly and monthly analysis of the STAR report to include both group and transient.
Manage/update current selling strategies and product information in all available distribution channels/reservation sources (PMS, third-party reservations providers, call centers, websites, GDS, etc.)
Facilitate Weekly Revenue Strategy meetings. Rooms, Spa, F&B, Recreation; i.e. any and all outlets that contribute revenues to the resort.
Work with the Corporate Director of Revenue Management in recommending and implementing of Revenue Management programs and new initiatives at the hotel; specifically Revenue Management systems that enhance revenue making decisions; Rain Maker, Revintel, etc.
Work with DOSM and hotel team to establish strategies to increase revenue of both rooms and F&B. In addition, catering revenues and meeting space management.
Generate and distribute daily, weekly and monthly revenue management reports and present results from all segments including internet channels. In addition, be able to speak intelligently about web site/google analytics and digital marketing successes and opportunities.
Maintain accurate and detailed historical data for all market segments for calculating and presenting pace for all future forecasts.
Continually monitor all pertinent travel related websites to ensure competitiveness in positioning, text, availability and price.
Maximizing the Hotels' revenues by monitoring transient and group production, ensuring that an optimal guest mix is maintained.
Compile data, analyze trends, and develop accurate weekly and monthly forecasts.
Critically analyzing the impact of the revenue management strategies implemented by the Hotels, including pricing Ensuring that all rate plans are built in accordance with established guidelines.
Update and maintain all revenue management tools. Ensuring that the Hotels' position in the GDS and other distribution channels is consistent with the Hotels' Selling Strategies, includes conducting rate parity and availability audits Ensure group inventory and cut-off dates are managed according to demand.
Dealing effectively with people, creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach
We are an Equal Opportunity Employer M/F/D/V