Director of Outlets - InterContinental Toronto Centre

InterContinental Hotels & Resorts

Location: CA - ON - Toronto

20-Dec-2017
InterContinental Hotels & Resorts
Employer
Job Details
A GREAT OPPORTUNITY FOR A GREAT CANDIDATE

 

At InterContinental^® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

 

Join us as a full time Director of Outlets and be part of a fantastic and elite Food and Beverage team.

As the Director of Outlets, you will ensure the achievement of established food and beverage quality and guest service quality standards and departmental revenue and profit goals.  Adhere to federal, provincial and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Direct Reports include: Azure Restaurant & Bar, Mini Bars, and In-Room Dining.

 

 

DUTIES AND RESPONSIBILITIES:

 
* Direct the day-to-day activities and assignments of food and beverage staff, ensure proper coverage, develop and communicate departmental strategies and goals, and assign/prioritize work.  Communicate and enforce policies and procedures with all staff. 
* Recommend and initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies.  Alert General Manager of potentially serious issues.
* Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions. 
* Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department.  Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel. 
* Establish and achieve quality and guest satisfaction goals.  Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. 
* Develop, implement, and maintain local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions.  Monitor local competitors and industry trends.  Review and approve menu design and concepts with Executive Chef.  Adhere to brand standards.

* Establish procedures and timeframes for conducting inventory.  Determine minimum and maximum stocks for all food, beverage, material, and equipment.
* Maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and pilferage. 
* Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis.  Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume.  Notify Engineering immediately of any maintenance and repair needs. 
* May recruit, evaluate, and select entertainment for food and beverage outlets and events.
* Promote teamwork and quality service through daily communication and coordination with other departments.  Key departmental contacts include Sales and Marketing, Catering, Rooms, Housekeeping, Maintenance, and Guest Services. 
* Interact with outside contacts:

* Guests – to ensure their total satisfaction
* Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
* Regulatory agencies – regarding safety and compliance matters
* Other contacts as needed (professional organizations, community groups, local media)
* May serve as Manager on Duty or assist with other duties as assigned.

 

ACCOUNTABILITY:

 

This is the top food and beverage job in a large full-service, luxury or resort hotel.  Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and high volume banquet and convention facilities that cater to more than 500 people, and a large number of VIP and key guests.  Oversees multiple subordinate managers and supervisors.  

QUALIFICATIONS AND REQUIREMENTS:

 

High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience.  Some College and knowledge of locale preferred.  Must speak fluent English.  Other languages preferred.

 

This job requires ability to perform the following:

*         Carrying or lifting items weighing up to 25 pounds

*         Handling objects such as phone, computer keyboard

 

Other:

*         Communication skills are utilized a significant amount of time when interacting with guests and third parties.

*         Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc.

*         May be required to work nights, weekends, and/or holidays.

 

 

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

 

And because the InterContinental Hotels & Resorts brand belongs to the IHG^® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

 

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com and contact jobs.ictc@ihg.com with your resume and availability to work.

 

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce.  We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes.  Please advise the Recruiter to ensure your accessibility needs are accommodated.  Any information received relating to accommodation will be addressed confidentially.

 

We are located at 225 Front Street West, Toronto, ON.

For more hotel information, please visit us at http://www.torontocentre.intercontinental.com

Additional Details
No
Applicants who do not already have legal permission to work in Canada will not be considered.
No
Yes
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Hotel/Resort
F&B - Restaurant Management