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Director of Operations | Irvine
Property Name
Doubletree by Hilton Irvine Spectrum
Job Title
Director of Operations | Irvine
California-Orange County/Anaheim
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Unit Manager - Operations

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

Please note: Must be relocatable

Position Summary:
Responsible for managing the entire food and beverage operation, rooms division and
other assigned areas to ensure smooth operation of all systems and services required to
meet Company standards to provide outstanding guest service and financial profitability.
Builds and manages teams effectively.

Primary Responsibilities/Essential Functions:
1. Provides guidance and direction to ensure overall departmental success.
Manages subordinate managers/supervisors in all food and beverage and rooms
areas.  Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work;
appraising performance; rewarding and disciplining team members; addressing
complaints and resolving problems. Responsible for planning department goals
and directing team members to achieve results.
2. Participates in the hiring process by interviewing potential team members and
selecting those that best meet staffing needs.
3. Prepares annual budget. 
4. Maximizes profitability by optimizing menu prices and selection. 
5. Manages all Front Office operations (may include guest service and registration,
room inventory and availability, PBX/communications, and bell operations.)
6. Ensures guests receive outstanding, consistent, exceptional service by
circulating through each dining area. 
7. Ensures all dining, service and kitchen areas are clean and properly set up.
Maintains sufficient inventory of food, supplies and equipment and orders as
8. Monitors SOPs to ensure consistent exceptional service is provided. 
9. Ensures department follows all standard food handling, TIPS, sanitation and
health department guidelines.
10. Follows all safety policies and procedures. 
11. Reporting to work as scheduled (on time and on regular basis) is an essential
function of the job.

Qualifications (relevant experience, education and training):

  1. High school diploma or general education degree (GED), or equivalent
    combination of education and experience. Bachelor's degree in Hospitality
    Management desired.
    2. Five or more years of related and progressive Food & Beverage experience with
    two years as a Manager in similar setting. Strong knowledge of front office
    operations desired.
    3. Possess solid knowledge of restaurant and banquet management, hotel service
    standards, guest relations and etiquette. Ability and experience in successfully
    Director Operations.
    4. Ability to develop and maintain effective operating and control processes
    designed to attain maximum operating efficiency while ensuring adherence to
    established operating criteria.
    5. Requires working knowledge of MS Office applications and ability to learn and
    use telephone and computer systems used at the hotel.
    6. Strong attention to detail and the ability to handle multiple tasks. 
    7. Ability to read, analyze, and interpret general business periodicals, professional
    journals, technical procedures, or governmental regulations.  Must be able to speak, read, write and
    understand English to communicate with management, team members and
    guests. Bilingual Spanish a plus.
    8. Must complete TIPS® (Training for Intervention Procedures) alcohol awareness
    certification as scheduled upon employment. Must have a valid current Food
    Handlers Card or willingness and ability to obtain one within 30 days of
    employment. Must obtain Serve Safe Certificate within 90 days of employment.
    9. Due to the cyclical nature of the hospitality industry, team members may be
    required to work varying schedules to reflect the business needs of the hotel.
    Work schedules will include working on holidays, weekends and alternate shifts.
    10. Must maintain a clean appearance and professional demeanor.

DoubleTree by Hilton Irvine Spectrum is an equal opportunity and E-Verify employer M/F/V/D.

(ref. 24706)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.