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Director of Operations
Property Name
Terranea Resort
Job Title
Director of Operations
California-Los Angeles/Long Beach
Company Name
Rancho Palos Verdes
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Unit Manager - Assistant, Unit Manager - Operations

Dramatically poised at the edge of the Pacific Ocean on the Palos Verdes Peninsula, Terranea's 102 acres are infused with the elegance of a classic Mediterranean estate, the casual energy of coastal Southern California, and countless ways to spend your days - all tied together with authentic, genuine hospitality and a deep respect for this irreplaceable oceanfront setting. A gracious, old-world ambiance permeates the grounds, from the resort lobby and outdoor gardens, to private terraces and inviting courtyards with outdoor fireplaces.

Located just south of Los Angeles, Terranea offers a 582-room resort, including a luxurious collection of residential bungalows, casitas and villas. The resort features a host of world-class amenities, such as The Links at Terranea, an award-winning 9-hole, par 3 golf course, the spectacular Spa at Terranea, three ocean view pools, family-friendly activities, and a collection of eight distinctive restaurants, bars, cafés and lounges.

Job Description

Job OverviewWe are seeking a dynamic, innovative Director of Operations who will oversee the resort operation of this world class resort while motivating the team to deliver extraordinary guest experiences. The Director of Operations will demonstrate a strong desire to live the Two Roads and Terranea principles.
The Director of Operations is responsible for overseeing the operations of the property including: Front Office, Housekeeping, Laundry, Call Center, Guest Services, Valet, Loss Prevention, Overnight Management, Spa, Retail, Golf, Recreation, and Rental Management.
 Essential Functions
  • Provides innovative/creatives thinking and strategies to effectively differentiate the property through service culture
  • Achieves high levels of customer satisfaction from property guests and associates
  • Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and support career development and driving continuous learning
  • Ensures the property is operated safely and securely according to property and company standards
  • Consistently delivers accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure profit integrity
  • Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change
  • Effectively represents the property at all levels

Job Requirements

The Director of Operations must possess exceptional leadership skills in guest service, associate relations, and general hotel operations. He/she must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency, exceptional written/verbal communication skills, and be able to guide and direct work teams, individuals and hotel operating departments to achieve financial objectives. The successful candidate must possess a track record of providing exceptional service experiences balanced with operational efficiency.  Key requirements/attributes include:
  • High energy level, maturity and integrity
  • Excellent interpersonal communication and presentation skills
  • Strong results orientation, i.e., delivery on time with quality including appropriate sense of urgency and proactive approach
  • Adept with handling multiple priorities effectively
  • Critical thinking skills with strong problem solving and conflict resolution skills
  • Knowledgeable in revenue/yield management strategies
  • Strong understanding about driving group business; understands and directs reputation management opportunities
  • Strong cost management/operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans/budgets and then effectively monitors performance against plan
  • Comfortable interfacing with a diverse group of individuals
  • Honest, trustworthy, discreet and careful with confidential information
  • Exceptional attention to detail
  • Self-reliant, flexible, resilient
  • Independence and ability to structure and prioritize own work
  • Exceptional presentation and facilitation skills