Director of Nightlife Operations

East Miami Hotel

Location: US - FL - Miami

Oct 21, 2017
Job Details
Nature of the Job

Basic Purpose & Objective of the Position

The Assistant Director of Nightlife Operations is responsible for the smooth running of the Nightlife and assisting the Director of Nightlife Operations. To provide a consistently high level of guest care within the department and to maximize all sales opportunities for the hotel. The Assistant Director is also responsible for overseeing the team members and working closely with the Marketing, Security, entertainment, VIP Services, and Promotions teams to ensure all events and initiatives are executed properly.

Main Duties

Customer Services

* Delivers the brand promise and provides exceptional guest service at all times.
* Provides excellent service to internal customers.
* Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to the Director of Nightlife
* Maintains positive guest and colleague interactions with good working relationships.


* Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.


* Support and provide strategic direction to the managers on an ongoing basis.
* Conduct periodic review along with the managers.
* Set operating procedures to ensure efficient and effective practices are in place.
* Monitor and assist with improving hotel/non-hotel guest experiences to encourage revenue opportunities.
* Review operational opportunities to improve and encourage team member satisfaction and retention.
* Oversee the entire hotel night operations in the absence of the Hotel Manager and Director of Nightlife Operations.

* Ensure compliance with standards of service and operating procedures.
* Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
* Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.
* Plan and organize work.
* Communicate and enforce policies and procedures.
* Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.
* Alert management of potentially serious issues.
* Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions.
* Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
* Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
* Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
* Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
* Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
* Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis.
* Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
* May coordinate special events scheduled for the venue.

People Development

* Supports Swire Hotels' cultural and people development implementations and characteristics.
* Supervises on-going training initiatives.
* Uses all available on the job training tools for employees.
* Communicates performance expectations in accordance with job descriptions for each position.
* Coaches and counsels' employees regarding performance on an on-going basis.

Other Duties

* You also are required to cover other shifts on occasion.
* Any other duties commensurate with grade.

Skills, Qualifications and Experience Requirements

* High school diploma or equivalent and at least 1-2 years' restaurant management experience in a full-service restaurant/nightclub or similar setting
* Hospitality Management Degree or some college preferred.
* Must speak fluent English, other languages preferred.
* Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the facility, the brand and the Company.
* Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions.
* Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
* Problem solving, reasoning, motivating, organizational and training abilities are used often.
* Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
* May be required to work nights, weekends, and/or holidays
* Must have flexibility and be adaptable to all types of changes
* Previous experience recruiting, developing and managing multiple types of personalities is required
* Must be able to create fun in a fast-paced and stressful environment

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Unit Manager - Assistant, Unit Manager - General Manager, Unit Manager - Operations