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Director of Human Resources

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Property Name:
Lake Arrowhead Resort Spa, Autograph Collection
Job Title: 
Director of Human Resources
California-Palm Springs/Inland Empire
Company Name: 
Lake Arrowhead
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

The Lake Arrowhead Resort and Spa is seeking a Director of Human Resources to lead the department for the property. Operated by Crescent Hotels and Resorts, who is the leader in hospitality management, this property seeks an upbeat and highly qualified individual with the ability to lead and mentor at a thriving property. Crescent offers exceptional benefits, career paths and is a company which consistently is rated a one of the best companies to work for.


Directs and ensures the efficient administration and management of the Human Resources function. To include recruiting, training, wagebenefit administration and compliance with all federal, state and local regulations. Provides guidance and support to management staff and hourly associates.

REPORTS TO General Manager


1. Assist and support management staff with effective recruiting and interviewing techniques to ensure the hiring and retention of qualified associates. Ensure compliance with Crescent hiring practices. Confirm and verify that new and existing associates possess proper employment eligibility documents. Conduct interviews for all management positions.

2. Conduct annual wage comparative survey within competitive set. Ensure compliance of federal, state wage and hour laws and the Fair Labor Standard Act.

3. Conduct all mandatory Crescent training programs. Ensure brand training is completed for brand Quality Assurance audit, if applicable. Assist department managers to ensure on the job training is completed in a timely manner.

4. Coordinate monitor hourly and management performance evaluation process. Assist department managers in writing annual performance reviews and developing achievable goals. Ensure merit increases are equitable and processed in a timely manner.

5. Support coordinate all Crescent, human resource initiatives business practices. Create an atmosphere of being the employer of choice.

6. Ensure compliance with OSHA regulations and Crescent safety training program. Manage all worker compensation and guest liability claims.

7. Assist with the coordination of benefits with Crescents benefit administrator for new hires, current terminated associates. Assist associates with requests. Director of Human Resources for FMLA personal LOA paperwork and coordinates the collection of insurance premium payments.

8. Ensure hotel departments are entering weekly schedules into web-based time keeping software. Provides weekly payroll reports to General Manager and department managers. Assists with processing of weeklybi-weekly payroll by reviewing department time edits and pay code updates. Reviews signs off on final pre-transmission report to ensure accuracy of payment for weeklybi-weekly payroll.

9. Support, engage and guide department managers with the assistance of General Manager to develop a positive learning environment. Assists department managers with associate issues or concerns and developing problem resolution strategies.

10. Manage all labor relations activities and ensure compliance of negotiated union contract(s). Respond to all grievances in writing, negotiate settlements and act as the hotel representative at all arbitrations.

Three years experience as a Director of HR in the hospitality industry is preferred.
Ability to read, write and speak the English language fluently.


Strong interpersonal communication skills, both verbal and written.
Excellent time management and problem resolution skills.
Thorough knowledge of Human Resource practices and procedures.
Advanced knowledge of Microsoft Office.
Extensive knowledge of State and Federal laws and regulations pertaining to Human Resource matters.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to pitch-in and help co- workers with their job duties and be a team player.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.

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