Corporate OverviewThe Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.
TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.
POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The Director of Human Resources directs all aspects of Human Resources including promoting a safe, fair, positive work environment, accounting/budgeting, asset protection, inventory control and human resources. The Director of Human Resources directs all operations in alignment with the direction of the General Manager, Company, brand standards, and local, state and national regulations. In conjunction with the hotel management team, plans, develops, coordinates and directs the hotel’s Human Resources function to attract, retain, motivate, train, and develop employees in a cost effective manner. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. Recommends the Human Resources budget, business plans, capital expenditures and manages within approved plans and objectives.This position directly manages assigned staff and indirectly manages all subordinates. Articulates Company goals to the staff. Demonstrates commitment to these goals through work ethic, integrity and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed these goals. Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· Associate/Guest Satisfaction – Ensure timely response to Human Resources matters. In conjunction with the hotel’s management team, resolve associate and guest complaints as appropriate. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the hotel staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.· Human Resources – Plan and direct recruiting, interviewing, hiring to maintain appropriate staffing levels with qualified individuals. Administer the benefit program in compliance with Company procedures. Counsel management on fair and proper coaching and counseling, resolving conflicts, disciplining and terminations as appropriate. Train management on employee relations and retention for a motivated and efficient hotel staff. Resolve employee complaints and grievances, conduct exit interviews & examine exit interviews for trends. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, and blood-borne pathogen. Direct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed. Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.· Profitability – Develop, recommend, implement and manage the Human Resources annual budget, business plan, and objectives to meet/exceed expectations. Review vendors and products to ensure procurement of top quality products at minimum prices. If necessary, develop action steps to correct any expense problems. Investigate new and improved recruiting and motivation methods. Direct implementation of Human Resources policies and programs. Ensure department costs are within budgeted guidelines. Submit recommendations for changes and improvements to the General Manager.· Life Safety/Risk Management – Manage workers and unemployment compensation programs, represent the Company at various hearings and minimize liabilities. Assist the General Manager with hotel life safety. Direct and promote accident prevention programs to minimize liabilities and related expenses. Ensure appropriate emergency, sanitary, safety and security procedures are in place, followed and comply with policies, standards and regulations. Ensure the staff is proficient in sanitary, safety security and emergency procedures. Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability. Make recommendations to the General Manager on additional safeguards as appropriate. Practice safe work habits.· Asset Management - Walk the operations daily to identify issues and to speak with and listen to associates. Ensure proper maintenance and confidentiality of employee records, files and Human Resource systems. Inspect and evaluate the condition of the Human Resources area, equipment and inventories. Submit recommendations for changes and improvements to the General Manager. Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked. Ensure associates are properly trained in the use and maintenance of Company assets.· Leadership – Direct all facets of Human Resources. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader. Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices and programs. Ensure compliance with Company, brand standards and local, state and national regulations. Ensure optimal levels of quality service and hospitality are provided to guests. Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working.· Communication – Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental and property lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regularly scheduled meetings with Human Resources staff to provide organizational information and educate associates on changes and activities. Communicate Human Resources activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval.· Administration – Direct the compilation and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations. Complete all required and requested reporting in a timely and accurate manner. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. As requested, assist the General Manager with the preparation of the annual hotel budget and forecasts.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience: A four-year college degree in human resources, business or related degree. Five or more years of employment in related position. Familiarity with hospi