Director of Housekeeping
Embassy Suites O'Hare-Rosemont, IL
Location: US - IL - Rosemont
To lead and manage the staff and operations of the Housekeeping department ensuring a high level of performance, guest satisfaction and hotel cleanliness.
Manage the day to day operations of the Housekeeping department and direct the activities of the staff ensuring the highest level of guest satisfaction and hotel cleanliness and the quality presentation of all hotel guest rooms, public space and operational areas.
Develop and maintain standards of cleanliness and sanitation and effective cleaning methods. Schedule general cleaning tasks. Maintain cleaning schedule for all furniture, fixtures, equipment, carpeting, floors, woodwork, on both the inside and outside of hotel.
Operate the Housekeeping department within budgetary guidelines and in response to actual business conditions.
Develop and implement policies and controls on issues relating to Housekeeping operations to include, control and distribution of guest room amenities, handling of guest laundry, cleaning methods, standards of cleanliness and sanitation, tracking housekeeping supplies brought to guest rooms, etc..
Select, direct, develop, appraise, counsel, and recommend for termination housekeeping/laundry employees. Complete the administrative duties associated with personnel and payroll matters in a timely manner. Ensure that all housekeeping/laundry employees consistently adhere to uniform, grooming and appearance standards.
Develop and conduct effective training programs geared to educate employees on specific job skills and enhance service and the expertise of staff.
Establish goals for the Housekeeping department, analyze financial reports, anticipate and resolve problems concerning all facets of the Housekeeping departments, and enact service and cost-saving ideas/activities.
Maintain effective communication within Housekeeping department, be responsive to staff suggestions and concerns and work to resolve problems. Meet regularly with staff and ensure that staff is kept aware of issues relating to Department and general hotel operations. Attend meetings as scheduled and meet regularly with staff.
Prepare reports, proposals, policies and other communications as needed and/or assigned.
Complete purchase requisitions for all housekeeping/laundry supplies and comply with established purchasing and requisition procedures.
Train staff on the proper operation, handling, cleaning and storage of all housekeeping/laundry equipment.
Train staff of the proper use, handling and storage of cleaning solutions and chemicals.
Develop and maintain an effective lost and found program, ensuring the proper record-keeping, storage and retrieval of lost and found items.
Previous Hilton experience a plus but not necessary
Union experience a plus