Director of Housekeeping
Property Name:
Wyndham Houston - Medical Center Hotel and Suites
Job Title 
Director of Housekeeping
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
  • Wyndham Houston Medical Center is located in the heart of the world renouned Texas Medical Center; we believe that as a associate in one of our managed hotels you will have a significant impact on our organization. We strive to create a work environment where our associates feel good about the work they do and the team they are a part of.  We value our associates and their commitment to their family.
Job Summary:
The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping and laundry department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.   

Education & Experience:
  • High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.  Some college preferred. 
  • Supervisory experience required. 
  • Must be proficient in Windows, Company approved spreadsheets and work processing.  
  • Must speak fluent English. Other languages preferred. 
  • Must have a driver's license in the applicable state.  
  • Wyndham Hotel Group is proud to be an Equal Opportunity Employer (M/F/D/V).

Physical Requirements:
  • Long hours sometimes required. 
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

General Requirements: 

  • Must be able to
    effectively communicate, both verbally and written, with all level of
    employees and guests in an attentive, friendly, courteous and service
    oriented manner.
  • Must be effective at
    listening to, understanding, and clarifying concerns raised by employees
    and guests.
  • Maintain a warm and friendly demeanor at all times. 
  • Must be able to
    multitask and prioritize departmental functions to meet deadlines.
  • Approach all
    encounters with guests and employees in an attentive, friendly, courteous
    and service-oriented manner.
  • Attend all hotel
    required meetings and training.
  • Participate in M.O.D. coverage as required. 
  • Maintain regular
    attendance in compliance with Wyndham Hotel Group Standards, as required
    by scheduling, which will vary according to the needs of the hotel.
  • Maintain high
    standards of personal appearance and grooming, including wearing nametag.
  • Maintain high standards of personal appearance and grooming, including wearing nametags. 
  • Comply with Wyndham Hotel
    Group Standards and regulations to encourage safe and efficient hotel
  • Maximize efforts
    towards productivity, identify problem areas and assist in implementing
  • Must be effective in
    handling problems, including anticipating, preventing, identifying and
    solving problems as necessary.
  • Must be able to
    understand and evaluate complex information, data, etc. from various sources
    to meet appropriate objectives.
  • Must be able to maintain confidentiality of information. 
  • Perform other duties as requested by management. 
  • Maintain a warm and friendly demeanor at all times. 

 Fundamental Requirements:

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. 
  • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.  
  • Motivate, coach, counsel and discipline all Housekeeping personnel according to Wyndham's SOP's. 
  • Ensure compliance to Standard of the Week training, using the steps to effective training according to Wyndham standards. 
  • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. 
  • Assist in maintaining and controlling all housekeeping equipment. 
  • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
  • Assist in conducting monthly guest supplies and cleaning supplies inventories. 
  • Ensure that large guestroom turns are managed efficiently. 
  • Ensure consistency with departmental opening and closing procedures. 
  • Carry a radio and or phone at all times. 
  • Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Wyndham SOP's. 
  • Develop employee morale and ensure training of Housekeeping personnel. 
  • Inspect rooms daily, and ensure that some some rooms are inspected with supervisors on a daily basis. 
  • Inspect all VIP rooms prior to arrival. 
  • Ensue that public areas, guest rooms and back-of-house areas are cleaned to Wyndham standards. 
  • Assist in maintaining required pars if all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. 
  • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. 
  • Ensure guest privacy and security through correctly following Wyndham procedures. 
  • Monitor work orders and submit t