Director of Housekeeping
Property Name:
Wyndham Grand Jupiter at Harbourside Place
Job Title 
Director of Housekeeping
Location: 
Florida-West Palm Beach
Company Name: 
Wyndham Hotel Group
City: 
Jupiter
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
The Wyndham Grand Jupiter at Harbourside Place located in Jupiter, Florida is currently seeking a  Director of Housekeeping. The  Director of Housekeeping is responsible for ensuring the operation of the Housekeeping department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. 
 

Fundamental Requirements:

  •       Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

  •       Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

  •       Motivate, coach, counsel and discipline all Housekeeping personnel according to Wyndham SOP's.

  •       Ensure compliance to Standard of the Week training, using the steps to effective training according to Wyndham standards.

  •       Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.

  •       Assist in maintaining and controlling all housekeeping equipment.

  •       Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).

  •      Assist in conducting monthly guest supplies and cleaning supplies inventories.

  •       Ensure that large guestroom turns are managed efficiently.

  •       Ensure consistency with departmental opening and closing procedures.

Education & Experience:

  • High School Diploma or equivalent plus four years housekeeping experience       preferably in a hotel or similar size and complexity and including supervisory experience.  Some college preferred.
  • Supervisory experience required.
  • Must be proficient in Windows,Company approved spreadsheets and word processing.
  • Must speak fluent English.  Other languages preferred.

 

Physical requirements:

  • Long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force   frequently or constantly to lift, carry, push, pull or otherwise move objects.

 

 

Equal Opportunity Employer Male/Female/Disabled/Veteran

 

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