Director of Housekeeping
Property Name:
Silverado Resort & Spa
Job Title 
Director of Housekeeping
Location: 
California-Napa/Sonoma
Company Name: 
Wyndham Hotel Group
City: 
Napa
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Join the Silverado Family!

 

Silverado Resort and Spa is seeking for qualified and motivated candidates for the position of Director of Housekeeping. Imagine belonging to a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.

 

The Director of Housekeeping is responsible for:

·        Leading our outstanding Housekeeping team in maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

·        Directing Managers, Supervisors and Room Attendants in completing all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

·        Enforcing cleanliness and safety standards for all associates while providing superior levels of customer service for our guests.

·        Motivating a dynamic team in building a culture of excellence in order to ensure high cleanliness standards in all assigned areas.

·        Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment.

·        Ensure that large guestroom turns are managed efficiently.

·        Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

·        Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.

 

 

As part of the Housekeeping team, you will join other associates that value hard work and pride themselves in making every single event an unforgettable one for our guests and their loved ones.

 

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Education & Experience: 

  • High School Diploma or equivalent plus six years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.  Some college preferred.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Must speak fluent English.  Other languages preferred.
  • General knowledge of chemicals and their uses, as well as fabrics and their care; knowledge of carpet and floor care as well as window care.
  • Experience in a union setting preferred – contract compliance and handling of grievances.
  • Strong administrative skills – ability oto oversee budgets, prepare forecasts, handle payroll.
  • Journeyman skills in one or two crafts preferred, but prior (on-the-job) experience in many phases of maintenance.

Physical requirements:

  • Long hours required (50 hours per week).
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Must have mobility to inspect and handle maintenance problem solving throughout the 1200 acre property (grounds and buildings)

General Requirements:

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
  • Maintain a warm and friendly demeanor at all times.

 

About Silverado Resort and Spa

Silverado Resort and Spa is a luxury resort in the heart of the world-famous Napa Valley Wine Country! Whether you come to the Northern California area for relaxation, adventure or business, find it here. Located just an hour north of San Francisco, it’s all tucked away from the city while still being close to the Bay Area action. The soothing, full-service spa sets the stage for relaxing comfort, offering massages, facials, manicures, pedicures and more. But there’s more to Silverado Resort and Spa than just soothing stays. Two PGA championship golf courses, which are overseen by World Golf Hall of Fame member, lead golf analyst for NBC Sports, and resort co-owner Johnny Miller, 13 lighted tennis courts, and biking and hiking trails on-site ensure excitement at every corner. And thanks to its Napa Valley Wine Country location, it’s all close to more than 400 wineries. The fine and casual dining within the resort’s restaurants pair nicely with local wines. The elegant styling and picturesque Northern California views makes it one of the most sought after wedding venue destinations as well. It’s all designed to ensure the perfect Napa Valley Wine Country stay for any and all visitors.

 

 

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