Director of Housekeeping

Great Wolf Lodge of Williamsburg

Location: US - VA - Williamsburg

Feb 6, 2018
Great Wolf Lodge of Williamsburg
Job Details

  • Willingness to accept the most effective role.

  • Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.

  • Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

  • Trains new employees and provides continued training for current employees.

  • Insures the cleanliness of resort (rooms and public area).

  • Oversees the safe keeping and record keeping of resort guests' lost and found.

  • Schedules (or approves schedules) for housekeeping department, including laundry, public area, room attendants, housemen, stockmen, bed makers, assistants, and floor managers.

  • Completes and communicates maintenance work orders.

  • Ensures guest requests are handled in a professional and timely manner.

  • Ensures accuracy of nightly housekeeping reports and investigates discrepancies.

  • Attends weekly director's meeting and communicate information to housekeeping staff members.

  • Ensures employment forms are completed and submitted, including personnel attendance logs.

  • Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons.

  • Conducts linen and supply inventories monthly to submit to General Manager.

  • Maintains proper staffing levels. Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for next day's activities.

  • Ensures combustible substances are removed from storage areas.

  • Ensures housekeeping areas meet fire chief and state fire inspector standards.

  • Development, implementation, and monitoring of programs that assures a safe facility and work environment that is in compliance with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.

  • Assists floor managers.

  • Familiar with housekeeping including sanitation, laundry operations, and guest service.

  • Must be flexible regarding scheduling as it is based on business demands.

  • Successful completion of criminal background check and drug screen.


  • Lift up to 30 lbs, pushing and pulling up to 100 lbs, bending, stretching.

  • Must be able to stand and walk for long periods of time.

  • Exposure to chemicals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veterans' status.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Housekeeping, Rooms - Rooms Director