Director of Housekeeping

Property Name
Starwood Hotels & Resorts Canada
Job Title
Director of Housekeeping
Company Name
Starwood Hotels & Resorts Canada
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
Bonus Pay
Position Categories
Rooms - Housekeeping

Our Core Belief

Our core belief that people want a better way to experience the world extends not only to our guests and customers, but to our global team of associates, too. A career at Starwood is like no other. If you are ready to support a better way to experience the world and be challenged to deliver your best, we are the company for you.

Director of Housekeeping


About Starwood Hotels & Resorts Worldwide, Inc. Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,300 properties in over 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®). Please visit for more information. The Company is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.


Westin The Westin Harbour Castle is located on the shores of Lake Ontario, steps away from the Downtown Core via the PATH, Toronto’s underground covered walkway. Take a walk along the revitalized waterfront, explore Toronto's theatre and entertainment districts and discover delight in all the seasonal fun our neighbourhood has to offer. This CAA/AAA Four Diamond property features refreshing accommodations in Canada's largest city, is a landmark downtown Toronto hotel and your haven of personal well-being in Toronto. The Westin Harbour Castle Conference Centre sets the stage for productive downtown Toronto meetings and top notch events. Take advantage of over 70,000 square feet of meeting space featuring spectacular views of Lake Ontario and cascading natural light from our large open windows. Our inspiring spaces, healthy menus, top-notch meeting and event management team and thoughtful attention to details set you up for success. Make the most of family time. With our Toronto family getaway packages, you can spend more time together-for less. Take your family for an adventure and explore all of the things to do in Toronto by Lake Ontario or check out nearby attractions such as the CN Tower or Ripley’s Aquarium. Parents can also relax and recharge with services catered to their well-being such as WestinWORKOUT™, Run Westin™ and our Toronto Spa, Votre Beauté European Day Spa.



Job Description

Position Purpose Manage the day-to-day and long term operations of the Housekeeping. Essential Functions Manage the daily operations of the Housekeeping. Responsible for budgeting, forecasting, and financial planning of the department. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction. Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. A meticulous eye for detail in terms of cleanliness is imperative. Manage operating expenses to maximize costs while providing excellent guest services. Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies. Oversee divisional matters as they relate to federal, provincial and local employment and civil rights laws. Ensure all third party contractors are managed to be adhering to all company policies and procedures and that standards of services are maintained. Training, mentoring and developing Housekeeping leadership team. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Starwood rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.


Specific Job Knowledge, Skills, and Abilities The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: High school or equivalent education required. Bachelor’s Degree preferred. Minimum eight years management experience with at least five years in housekeeping management at progressively higher levels of responsibility. Pre-opening, or newly renovated room product experience an asset. Previous management experience in a unionized environment an asset. Strong record in Be Safe practices preferred. Proficiency in Microsoft Office required. Previous experience with Galaxy/ Lightspeed Property Management System an asset. Requires excellent communication skills, both verbal and written. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Thorough knowledge of federal, provincial and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labour relations. Grooming All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.