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Property Name
San Diego
Job Title
Director of Housekeeping
California-San Diego
Company Name
San Diego
Management Position
Bonus Pay
Position Categories

Job Description


San Diego Hotel

San Diego

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

Job Description:

The Director of Housekeeping's main responsibilities include: to manage, direct, and coordinate all functions of the Housekeeping and Laundry departments; to maintain impeccable levels of cleanliness and upkeep; to ensure cost controls are in place; and to support a positive work environment for all associates.


* Maintain standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability to execute all Omni Hotels facility standards and guidelines.
* Ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry departments. To specify and purchase supplies, and record all data pertaining to the Housekeeping and Laundry departments.
* Effectively monitor the preventative Maintenance program throughout the hotel.
* Maintain a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
* Constantly monitor and control all labor cost for Housekeeping and Laundry departments, achieving targeted payroll.
* Maintain Housekeeping turnover to an acceptable level by hiring and training great talent, addressing associate concerns promptly, and providing a positive and rewarding work environment.
* Address associate issues consistently and fairly, administering discipline as needed.
* Maintain close coordination, communication, and interaction with all other departments including: front office, to ensure rooms are available for sale; and Engineering to ensure guest room and all public areas are at peak operative levels.
* Directly control the issuance and retrieval of associate uniforms.
* Administer the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
* Directly control the key control program for all Housekeeping associates.
* Monitor all guest requests to ensure they are met within the prescribed time limits.
* Inspect and tour all public areas several times daily.
* Schedule staff appropriately for business levels, and maintain proper productivity.


* Minimum of 4 years of housekeeping management experience, preferably in an upscale hotel setting.
* Ability to effectively communicate in written and spoken English to fellow staff and guests.
* Ability to effectively utilize Microsoft Office programs.
* Front office experience preferred.


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Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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