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Director Of Housekeeping & Laundry l Santa Barbara
Property Name
Bacara Resort & Spa
Job Title
Director Of Housekeeping & Laundry l Santa Barbara
California-Santa Barbara/Ventura County
Company Name
Santa Barbara
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories
Rooms - Housekeeping

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

Bacara Resort and Spa is seeking a highly motivated, self-determined, dynamic individual with a strong commitment to outstanding service to join our team as the Director of Housekeeping.

Job Summary:

The Director of Housekeeping directs and manages the daily operation of the Housekeeping and Laundry Departments to ensure their operations are functioning at the highest level in accordance with Resort standards while consistently exceeding guests' expectations, supporting and nurturing Team Members and fulfilling ownership's operational and financial objectives. 

Responsibilities include:

  • Supervises and motivates all Housekeeping and laundry Department staff. Carries out supervisory responsibilities in accordance with policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Monitors and maintains high level of guestroom quality cleaning, event areas, storage areas, restrooms and public areas and offices; maintains deep cleaning program and spots checks vacant rooms and spaces, public spaces, storage areas and rest areas daily and addresses imperfections
  • Ensures care of guest laundry garments,  and the control and maintenance of Team Member uniforms
  • Ensures that Laundry and Dry-Cleaning personnel are well trained and appropriately operate commercial laundry/dry cleaning equipment while maximizing performance and productivity
  • Controls labor and expenses by ensuring proper staffing; productivity and inventory levels are consistent and accurate; evaluates, measures and tracks all service, performance and productivity standards
  • Maintains and generates data reports regarding budgets and service enhancements
  • Trains and oversees employee compliance with OSHA standards regarding proper usage and dilution of chemical products equipment safety and usage, as well as blood-borne pathogen precautions and procedures.
  • Regularly inventories supplies and equipment and purchases supplies as needed within budget
  • Manages room and villa preventative maintenance program


Job Requirements:

  • 5 years minimum progressive experience in Housekeeping Management position at 4/5 star property
  • Must work weekends, holidays, and be flexible to work AM/PM shifts according to business demands
  • Long hours sometimes required

Ideal candidate will have:

  • Bilingual (Spanish) strongly preferred
  • Opera experience a plus
  • Ability to remain calm and pleasant under stressful situations
  • Displays effective and pleasant speaking and listening abilities when communicating with guests and/or other resort team members
  • Must be able to work well with all people at all levels in the organization
  • Able to coach and motivate team members and be a leader
  • Delegate tasks in an efficient manner and collaborate/assist as needed
  • Possesses customer service excellence
  • Excellent communication, organizational and time management skills
  • Demonstrated ability to lead a team
  • Adaptable, flexible, positive attitude
  • Experience in conducting and leading meetings
  • Regular attendance is essential for this position
  • Computer literate, experience working with ADP time and attendance, Word, Excel, PowerPoint and Outlook

Physical Requirements:

While performing the duties of this job, the employee is regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch.  Ability to work in environment of varying temperatures up to 117 degrees and able to work with and around commercial laundry and dry cleaning equipment and supplies, including necessary chemical agents used in the cleaning, dry cleaning and laundering process. Must be able to exert up to 50 pounds of force occasionally, and/or frequently or constantly to lift, carry, push, pull or otherwise move objects.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.  Finger dexterity is required to operate a computer keyboard, calculator and other office/IT equipment. 

About Bacara Resort and Spa:

Adjacent to the resort community of Santa Barbara, Bacara Resort & Spa is located along California's most spectacular stretch of Pacific paradise, between the ocean and the Santa Ynez Mountains. Just ten minutes from the Santa Barbara Municipal Airport and approximately 90 miles north of Los Angeles.  With 78 acres of ocean front property - including two miles of natural beach - Bacara Resort & Spa offers an expansive sun-drenched setting with endless vistas of sea and sky, while the resort's innovative and artful design - low-storied buildings, terraced to the sea and connected by meandering garden paths - is in keeping with the intimacy and aesthetics of a Mediterranean village.

Complete with flower-filled courtyards, restful fountains and red-tiled roofs, Bacara is the perfect place to enjoy the leisurely pace and warm embrace of the California lifestyle, where the climate is Mediterranean - mild and sunny, with average daytime temperatures between 60 and 80 degrees. Cool, crystal-clear nights are ideal for stargazing (unlike most Southern California coastal areas, where the concentration of urban lights and frequent nighttime cloud cover can obscure even the moon).

With its spectacular setting, convenient location, beautiful architecture and wonderful weather, Bacara Resort & Spa is the perfect vacation destination, ideal for weekend getaways, leisurely vacations, family reunions, weddings, honeymoons, business retreats, conferences or other special events.

About Our Company:

Pacific Hospitality Group LLC (PHG) has maintained a strategic vision and strong core values as guiding principles for business success.  With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.  PHG manages, develops, finances, and owns hotels and resorts primarily located in California. Visit our website for a listing of our properties.

Bacara Resort and Spa is an equal opportunity employer M/F/V/D

(ref. 21991)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.