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6FEE714EC85ED94B
Director of Guest Services
Streamsong Resort
Fort Meade, FL, US 33841
Streamsong
FL
33834
8/9/17 12:00 PM
9/8/17
Hotel/Resort
Corporate Office / Executive
Yes
 

Purpose and Scope:


Supervise the associates and operations of the Guest Services area minimizing expenses while providing top quality customer services and hospitality. Position is responsible for supervising the daily operations of the Guest Services area. The major areas of supervision include: Transportation, Valet, Concierge, Bell Stand, Front Desk and PBX. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints.



Essential Functions:




Non-Essential Functions:



Knowledge and Skills:



Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.



 
Requirements
 
 
 
http://careers.interstatehotels.com/jobs/1108902-director-of-guest-services/frame?source=hcareers
ihr Hotels and Resorts logo

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - FL - Streamsong
Position: Director of Guest Services
Salary:   
Management Position: Yes
Bonus Plan: Yes
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Corporate Office / Executive
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

Logo
Streamsong Resort
Director of Guest Services

Position Description

Purpose and Scope:


Supervise the associates and operations of the Guest Services area minimizing expenses while providing top quality customer services and hospitality. Position is responsible for supervising the daily operations of the Guest Services area. The major areas of supervision include: Transportation, Valet, Concierge, Bell Stand, Front Desk and PBX. Recommends and implements services and procedural changes. Monitors and controls expenses within approved budget constraints.



Essential Functions:



  • Supervise the Guest Service employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications, and recommend discipline and termination as appropriate.

  • Supervise the daily operations of the Guest Service areas to comply with LSOPs and SOPs, safety regulations, and to ensure an optimal level of quality service and hospitality are provided to the hotel guests.

  • Coordinate and supervise activities and foster good relations with the car rental companies, tour and travel companies, limo services, etc., to provide the maximum level of quality services.

  • Plan and direct the transportation needs for groups, corporate customers, and individual guests to assist the sales department and to attract and retain customers by providing top quality service.

  • Plan, implement, and supervise the maintenance and sanitation program for the vehicles, equipment, and Guest Service areas to protect the assets, ensure optimum performance, and to ensure guest and associate safety and satisfaction.

  • Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.

  • Monitor and control the Guest Service's budget to minimize expenses.



Non-Essential Functions:



  • Perform special projects and other responsibilities as assigned.

  • Participate in task force and committees as requested. (5%)


Knowledge and Skills:



  • Education: High school diploma or GED equivalent.


  • Experience: One to two full years of employment in a related position with this company or another organization(s).


  • Skills and Abilities: Requires thorough knowledge of guest services, as well as, Streamsong and Interstate services, policies, procedures, and operations. Ability to supervise and management others. Requires ability to compile facts and figures. Ability to make occasional decisions guided by established policy and procedures. Oral and written communication skills.


Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.



 
Requirements
 
Requirements
Requirements
 

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