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At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and in the Know.

Job Description

Do you see yourself as a Director of Front Office?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role manages all aspects of the front office areas to ensure guest satisfaction.


The InterContinental New York Times Square is a refreshing sanctuary from the sights and sounds of NYC. Rising 36 stories above the world-famous Times Square District, crossroads of theater, dining, entertainment and business worlds, our luxury hotel is the quintessential New York City experience.

Located at 44th Street and 8th Avenue, our Times Square hotel in midtown Manhattan is within walking distance to Broadway, as well as extraordinary shopping and fabulous restaurants. For those looking to stay in, indulge your inner foodie at the Stinger Cocktail Bar and Kitchen by Chef Todd English, where the kitchen and the cocktail come together.



With a chic Manhattan residential feel encompassing natural elements, InterContinental Times Square features 607 guestrooms and 4 suites with floor-to-ceiling windows offering stunning panoramic views of the Manhattan skyline, Hudson River and Broadway district.

In this role you will manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work and develop and communicate departmental strategies and goals. Responsibility includes you to schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. You will assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications and perform other duties as assigned. You may serve "manager on duty" as required.

Job Requirements

Required is a Bachelor's degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience.

You may be required to work nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Apply Now