Director of Front Office

Hilton Meadowlands

Location: US - NJ - East Rutherford

Jan 30, 2018
Naresh Singh, PHR
Area Director of Human Resources
2 Meadowlands Plaza

East Rutherford, NJ, US 07073
Job Details

Do you possess the skills to be a natural born leader? Do you believe that unsurpassed guest service is a must for any business to succeed? If you do, then we have the position for you! We are looking for a Director of Front Office to join our great team and enjoy all the benefits of our exciting hotel.

  • Candidate must be focused on ensuring guest and team member satisfaction.

  • Candidate will be able to motivate desk clerks with his/her winning ways approach.

  • Manage expenses and payroll within budget.

  • Coordinates the exceptionally friendly, professional and efficient reception, registration and account settlement of all hotel guests.

  • Oversees the satisfaction of all guest requests and the resolution of all complaints received by the Front Desk and Communication departments.

  • Monitors, reconciles and communicates accurate occupancy information between Housekeeping and Restaurant.

  • Establishes and ensures adherence to all PM Hotel Group and Hilton brand standards.

  • Strong prior Front Office management experience.

  • Must be able to work well under pressure.

  • Extensive knowledge of all hotel departments.

  • Excellent communication skills – oral and written.

  • Excellent guest service skills.

  • Strong leadership skills.

  • Working knowledge of OnQ.

  • Able to work a flexible schedule, including weekends and holidays.

  • Hilton experience preferred.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
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