Director of Operations

Fairmont The Norfolk

Location: KE - Nairobi

10/11/16 17:30
Job Details
Director of Operations

Fairmont The Norfolk is a hotel offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Hotel Overview: Fairmont The Norfolk Hotel has played a leading role in Kenya's colorful history, and continues to be Nairobi's finest and best-known luxury hotel. The town and later the modern city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and still has its own private tropical gardens. The hotel is still the traditional starting point for safaris and the Lord Delamere Terrace is modern Nairobi's most famous meeting place, where drinks and light meals are served continuously from morning until midnight.

Summary of Responsibilities:
Reporting to the Area General Manager, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Support the Area General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the Area General Manager in their absence

* Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division

* Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation

* Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget

* Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate

* Ensure full compliance to Hotel operating controls

* Actively involved in the recruitment process of leadership positions within the operating departments

* Follow department policies, procedures and service standards

* Follow all safety policies

* Other duties as assigned


* Previous experience in a senior leadership role, within a similar hotel brand required

* Extensive Hotel operations experience required

* Demonstrated knowledge of budget planning and financial controls

* Computer literate in Microsoft Windows applications required

* University/College degree in a related discipline preferred

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times