At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
Directs and organizes the activities of the Food & Beverage departments to maintain the high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service. At least 5 years of experience as Food and Beverage Director in a 4 or 5 Diamond property, with high volume banquet business, expertise in budgeting, forecasting and capital expenditures. Experience should be diverse and include upscale dining, bar management, kitchen management, high volume, and a fast pace structure. 2 or 4-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major. Thorough understanding of marketing and management of Food & Beverage activities, especially fine dining room, catering and menu development. Knowledge and experience in the various points of sale systems, associated technology, Microsoft Windows. Excellent computer and communication skills. High school graduate or equivalent vocational training certificate. Able to work varied shifts, weekends, and holidays. Ability to obtain a liquor card. Fluency in English both verbal and written.
Lead and manage the day to day operations of the Food & Beverage Division ensuring all service standards , financial and operational targets are met.
Develop and drive innovative promotions, menus and concepts; improving and creating a destination of choice for both Hotel and external guest.
Implement effective control of food, beverage, labor and operating expenses throughout the F&B division
Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth
Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff and personnel.
Coordinated the selection, purchasing, storage, inventory, maintenance and usage of all related food and beverage supplies and equipment.
Works closely with local, state and governmental organizations in maintaining highest standards or health, sanitation and cleanliness in food and beverage areas.
Responsible for obtaining maximum results in the utilization and appearance of the food and beverage areas, the quality levels, performance and standards of service.
Develop and maintain effective communications between all operating departments.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Handles guest problems and complaints.
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
PERFORMANCE REQUIREMENTS: SKILLS AND ABILITIES
Ability to manage time and energies in an efficient, effective and organized manner.
Must be compassionate, positive, motivational and driven.
Excellent verbal and written skills are necessary to perform administrative and clerical duties using proper rules of grammar, spelling and punctuation.
Computer literacy: Proficient in Microsoft Office and Excel
Full understanding of Social Media: Facebook, YouTube, Twitter, etc.
Ability to maintain strict adherence to confidentiality requirements.
Excellent customer service skills.
Job involves working under variable temperature conditions, extreme heat or cold and noise levels. Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards.
Endure various physical movements throughout the work areas.
Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.
Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 25 pounds.