Director of Entertainment Sales
Position Title: Director of Entertainment Sales
Reports to Position Title: Director of Sales & Marketing
FLSA Designation: Exempt
This position is responsible for the successful planning, execution and follows up on all group bookings while maintaining the reputation and image of Loews Regency according to Star Service, Loews Hotels and Loews Regency Standards. Manager will be responsible for over-seeing all corporate, social and entertainment groups, that consists of rooms with or without food and beverage.
Essential Functions and Responsibilities
Pre-planning and on-site management of groups, ranging from rooms only bookings to meetings with food & beverage.
Attend weekly BEO (or when appropriate) staff meeting to review upcoming week and activity related to groups/meetings
Attend the daily BEO meeting with Food & Beverage Operations.
Responsible for the weekly distribution of BEO’s and daily distribution of revised information.
Maintain the integrity of assigned groups’ BEO’s by monitoring changes in the BEO master list.
Schedule and coordinate pre-convention meetings (following agenda provided by DOSM) with Hotel operations staff and client when necessary.
Through leadership and setting example, ensure service philosophy is consistently re-enforced.
Responsible for being fully conversant with DMPE and for keeping up to date on the latest updates of the groups through detailed notes in the booking recap.
Assist Accounting department in the accurate presentation of a group’s final bill, through bill review process on a daily basis as well as review of all group bills.
Ability to acknowledge, solve problems and coordinate in a professional manner, keeping the interests of both the guest and the Hotel In balance.
Responsible for reviewing rooming list, ensuring that block and pick up is in line with the actual contracted numbers. Once reviewed for accuracy/pick up, it is the responsibility of the Conference Service Manager to turn over rooming list to the Reservations Manager for input. If there are any discrepancies with the number of rooms picked up (+/-) the DOSM and DOS is to be contacted immediately.
Promote good, open lines of communication and promote positive employee relationships among the sales/catering department.
Increase hotel revenues by up selling food & beverage functions as well as up selling the hotel’s auxiliary services i.e. decorations, room rental, flowers etc.
Generate group resume to Hotel’s operating departments for all groups.
Responsible for demonstrating aggressive hospitality, such as anticipating guest needs.
Complete a Post-Convention Report after each and every meeting and distribute to department heads at morning meeting.
Responsible for reporting and following up on guest and employee incidents to Security.
Responsible for monitoring groups’ contractual requirements and advising and assessing client’s charges if contracted numbers are not met or if group exceeds or cancels all or part of their room block/event
Develop and nurture client relationships in an effort to generate repeat business (Post Con Reports).
Responsible for running an in-house resume’ meeting when needed.
Responsible for the planning and overall execution of junkets and press days for all major picture studios.
Minimum requirement of two trips to the West Coast, to do joint sales calls with the Director of Entertainment and West Coast Sales.
Meet with the DORM and DOS to review the Weekly Pick-Up Report and share concerns with upcoming groups.
Upon arrival, greet the meeting/event planner.
Supportive Functions and Responsibilities
In addition to essential functions, this position may be required to perform a combination of the following supportive functions:
Promotes and applies teamwork skill at all times
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance
Is polite, friendly, and helpful to all guests, management and fellow employees
Attends all appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Specific Job Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
- Thorough knowledge of hotel Sales and Marketing operations
- General knowledge of all hotel departments
- Excellent communication, organization, and guest relations skills
- Able to work a flexible schedule, including weekends and holidays
Education: Bachelor Degree in Business Administration, Hospitality Management or related field
Experience: Minimum five years progressive hotel management experience
Licenses or Certificates: N/A
Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.
Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.
At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:
- Pay that meets or exceeds area standards
- Retirement (401-K) and incentive plans
- Medical and dental coverage
- Short and long-term disability
- Life insurance
- Holiday and vacation pay
- Team member assistance plans
- Career development programs
- Tuition reimbursement programs
Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V