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Director of Catering and Conference Services
Property Name
The Kahler Grand
Job Title
Director of Catering and Conference Services
Company Name
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

Director of Catering and Conference Services

Corporate Overview

At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.

Richfield Hospitality sets high performance expectations, and we reward dedicated associates who are driven to produce impactful and innovative results for our guests and the company. Our flexible and nimble organization is maintained at a manageable size, enabling our associates to avoid bureaucratic red-tape. This competitive advantage drives our entrepreneurial management style that empowers our associates to make decisions, be creative, work resourcefully, and produce immediate results that exceed expectations.

Job Description

Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.

With 668 elegant rooms and suites, 30,000 square feet of onsite meeting space, renowned dining and direct access by skyway and subway to the world-famous Mayo Clinic, the Kahler Grand is a premier hotel in downtown Rochester, MN convenient for business, medical and leisure travel. Ideally located in the downtown area, and offering a wide array of personalized services, the Kahler Grand is the top-rated choice among downtown Rochester, MN meeting hotels.  In addition to the Grand our hotel portfolio also includes the Rochester Marriott, The Towers, The Rochester Residence Inn and the Kahler Inn & Suites.

We seek leaders that have a passion for hospitality and are Accountable, Authentic, Compassionate, Driven, Original, Talentcentric, and Fun.  These are our Hallmarks and they reflect the values that are important to us.  Our Hallmarks drive our culture and play an integral role to the success and the continued growth of our company.

The Director of Catering and Convention Services is responsible for the sales efforts of the catering and convention services department. This position is the revenue driver through the delivery and execution of the strategic plan, leadership of the catering and convention services department, and developing and strengthening alliances and relationships within the marketplace.

Essential Duties and Responsibilities 

·         Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.  Participate in catering sales presentations, property tours and customer meetings. Solicit affiliate business.

·         Prepare, implement and compile data for strategic sales plan, monthly reports, annual goals, forecasts and other reports as directed and/or required.

·         Maintain strong client relations and ensure that catering and convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.

·         Administer all phases of the banquet department, including, but not limited to, sales, planning, marketing, servicing and administrative procedures.

·         Develop banquet menus pricing and revenue minimums using current competitive data.

·         Participate in daily business review meeting, sales meetings and management meetings.

·         Review sales contract as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.

·         Monitor and enforce program deadline dates and work with client to release meeting space not needed to maximize hotel revenues.

·         Monitor convention activities on-site to ensure accurate and timely execution of convention arrangements. Produce and distribute convention resume and communicate any changes updating information to hotel departments.

·         Reach individual booking revenue goal by selling and detailing events including: space requirements, times, equipment, menus, themes, decorations, etc. complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.

·         Responsible for the efficient and professional coordination of all meetings and social events. Plan and create catering programs and manage the banquet/convention services operations to assist sales and achieve customer satisfaction, quality service and compliance with corporate/franchisor policies and procedures while meeting/exceeding financial goals.

Job Requirements

Required Skills and Requisites

Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension.

Administration and management capabilities with fiduciary responsibilities. - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Leadership qualities. Skilled at building a cohesive team and facilitating goal accomplishment by aligning individual and team actions with strategies and plans to drive business results. Requires the ability to inspire confidence and gain respect of hotel team, industry partners, competitors, and owners.

Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Applied business knowledge including bachelor's degree in Business Administration, or related major plus five or more years of experience in hotel catering and convention services.


At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.