Director of Catering
Property Name:
Wyndham Dallas Park Central
Job Title 
Director of Catering
Location: 
Texas-Dallas/Fort Worth Metroplex
Company Name: 
Wyndham Hotel Group
City: 
Dallas
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
There’s no one else like us. Wyndham Hotel Group is the world’s largest and most diverse hotel business, with a global portfolio of more than 8,100 hotels and over 705,700 rooms in 79 countries. We’re a hospitality powerhouse, with iconic brands united by the richest and simplest rewards program in the business, Wyndham Rewards. Offering members a simple-to-use, generous points earning structure along with a flat, free night redemption rate – the first of its kind for a major rewards program, Wyndham Rewards® offers members the chance to earn and redeem points for hundreds of rewards options around the world every day.
Conveniently situated in the heart of the North Dallas Park Central Business District—and only minutes from Restaurant Row—the Wyndham Dallas Suites-Park Central is the ideal location for business travelers, shoppers, vacationers, and families. We pride ourselves on pampering you with amenities that calm the body and soothe the soul.  Take a dip in our sparkling indoor-outdoor pool, enjoy a relaxing soak in our therapeutic whirlpool and stay fit in our fully equipped fitness center. Plan to spend the day exploring the area’s world-renowned museums, art galleries, and retail shops. You'll appreciate countless roads to comfort, convenience, and productivity—it’s your haven when staying in Dallas.
Job Description
Wyndham Hotel Group is searching for a Director of Catering to work at our beautiful Wyndham Dallas Park Central property in Dallas, TX.  The position is responsible for directing, coordinating, training and supervising the Catering Sales Manager/s and Meeting and Convention Services Manager/s. Manage all aspects of the Catering Sales operation; including the selling of all food and beverage functions, conferences and banquets. Devising signature events, amenities and setā€ups that enhances the appeal to generate incremental revenue for the designated Hotel. He/she is also responsible for coordinating, supervising and directing assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.  The Director of Catering is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
Responsibilities will include but not be limited to:
  • Manage existing accounts and follow up with client re-solicitation to capture future business.
  • Respond to requests by Meeting Planners immediately.
  • Interact with outside planners, vendors for event set-up.
  • Maintain pricing integrity and propose upscale menus for clients.
  • Create, review and revise rooming lists and VIP lists.
  • Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.
  • Be visible on the floor and assist staff as needed during functions.
  • Respond to guest complaints in a timely manner.
  • Keep immediate manager fully informed of all problems or matters requiring his/her attention.
  • Work with F&B managers and keep them informed of F&B issues as they arise.
  • Prepare and submit required reports in a timely manner.
  • Know meeting room set-ups and capabilities.
  • Know sleeping room configurations and types.
  • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
  • Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, etc.)
  • Plan and execute holiday and special events in conjunction with the Catering Managers.
  • Use feedback from Meeting Planner evaluations to improve service and quality.
  • Coordinate all aspects of the ongoing implementation of the Wyndham Enrichment philosophy of service.
  • Ensure participation within department for monthly Wyndham Enrichment team meeting.
  • Focus team on their role in contributing to the Guest Service and audit scores
  • Conduct meetings according to Wyndham standards as required by management.
  • Manage the Business Center including Business Center Coordinators as needed to meet client needs and to maintain efficient and effective operations.
Education & Experience: 
  • At least 8 years of progressive experience in a hotel or a related field; or a 2-year college degree and at least 6 years of related experience.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. 
     
    Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
     
 

General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
     
    Wyndham Hotel Group is proud to be an Equal Opportunity Employer (Minorities/Female/Disability/Veterans)
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