Director of Catering
Property Name:
Silverado Resort & Spa
Job Title 
Director of Catering
Location: 
California-Napa/Sonoma
Company Name: 
Wyndham Hotel Group
City: 
Napa
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Join the Silverado Family!

 

Silverado Resort and Spa is searching for a motivated and talented Director of Catering to join the team and drive hotel revenue at our gorgeous property. Imagine belonging to a team that delivers the gold standard of a luxurious and relaxing stay in the Napa Valley. Join a passionate group of people whose job is to deliver extraordinary customer service at one of the most beautiful resorts in Northern California.

 

The Director of Catering is responsible for:

·       Manage existing accounts and follow up with client re-solicitation to capture future business.

·       Respond to requests by Meeting Planners immediately.

·       Interact with outside planners, vendors for event set-up.

·       Maintain pricing integrity and propose upscale menus for clients.

·       Create, review and revise rooming lists and VIP lists.

·       Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.

·       Be visible on the floor and assist staff as needed during functions.

·       Respond to guest complaints in a timely manner.

·       Keep immediate manager fully informed of all problems or matters requiring his/her attention.

·       Work with F&B managers and keep them informed of F&B issues as they arise.<

 

Requirements:

·          At least 8 years of progressive experience in a hotel or a related field; or a 2-year college degree and at least 6 years of related experience.

·          Must be proficient in Windows, Company approved spreadsheets and word processing.

·          Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. 

·          Maintain a warm and friendly demeanor at all times.

·          Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

·          Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

·          Must be able to multitask and prioritize departmental functions to meet deadlines.

·          Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

·          Attend all hotel required meetings and trainings.

·          Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.

·          Maintain high standards of personal appearance and grooming, which include wearing nametags.

·          Comply

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