Director, Laundry/Linen Services

The Fairmont Southampton

Location: Bermuda - Southampton

Aug 11, 2017
Job Details

Director, Laundry & Linen Services

Hotel Overview: Reigning from Bermuda's highest point, over a majestic 100 acre estate, The Fairmont Southampton is located on the southern shore of Bermuda. The Fairmont Southampton has been the island's premier luxury resort since its opening in 1972 and is regarded as a leader in the hospitality industry on the island.

Summary of Responsibilities:

Reporting to the Executive Housekeeper/Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Leadership of the laundry and valet departments
  • Ensure the highest level of cleanliness in accordance with Fairmont Hotels and Resorts standards, policies and procedures
  • Effectively leading employee relations within the laundry and valet departments
  • Maintain payroll records and scheduling of staff
  • Maintain inventory and equipment operations
  • Ensure good communication and relations with suppliers
  • Handle guest complaints and follow up on action required
  • Conduct monthly communication meetings and ensure effective employee performance management
  • Ensure the health and safety of all employees and guests
  • Promote team work within the department and ensure strong interdepartmental relationships
  • Planning, scheduling and hiring of all colleagues
  • Train, coach and develop staff in accordance with hotel standards to ensure the best quality of service is offered to our internal and external guests
  • Create, maintain and liaise with Laundry Mechanic to ensure effective preventive maintenance program of all equipment and timely repairs
  • Ensure the prompt, courteous pick-up and delivery of guest laundry
  • Prepare the annual Laundry operating budget including revenue streams, labor costs and operating supplies
  • Conduct monthly Rooms and Food & Beverage linen inventories and in conjunction with the Rooms Division and Food & Beverage Division Managers place quarterly orders to ensure adequate supplies based on business levels
  • Manage and enforce all Hotel policies and procedures
  • Maintains close and effective working relationships with all other Departments to ensure the J.D. Powers target is achieved.


  • A Hospitality Diploma an asset

  • Minimum 2 – 5 years experience in a management role in a similar position

  • Demonstrated knowledge of laundry machines and cleaning products for the laundry and valet

  • Proven superior supervisory and training skills essential

  • Proven organizational, communication and interpersonal skills including excellent verbal and written communication skills

  • Sound technical judgment and a capacity for innovation

  • Well-developed problem solving and leadership skills

  • Ability to effectively review, assess and modify work as needed to ensure continual progress towards desired results

  • Ability to handle multiple projects concurrently with a focus on results

  • Proficiency in Microsoft PowerPoint, Word, and Excel

  • Demonstrated commitment to continuous improvement with current knowledge on cutting edge technologies

  • Excellent team work skills and high level of initiative essential

Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit applied for by the Fairmont Southampton Hotel

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Additional Details
Applicants who do not already have legal permission to work in Bermuda will not be considered.