Description
ONE Lodging - now part of Aimbridge Hospitality
BIG PICTURE:
The Diner Supervisor is responsible to lead the diner team to be the first choice for cooked-to-order, 24-hour dining in our town, by exceeding guest expectations for food quality, friendliness, cleanliness and service in a fun atmosphere. The Diner Supervisor will empower each Supporter to provide excellent quality guest service and to solve guest problems with teamwork, training, coaching, fairness and respect for each other. Further, they will meet profit expectations by taking action to build sales and control costs without sacrificing quality.
CORE ACCOUNTABILITIES:
Lead the service effort during busy meal periods by working at the cash register, greeting incoming guests, identifying service or production bottlenecks and taking action to alleviate them. Check on guests at their tables, thank guests for coming. Train and empower Supporters to take service-recovery actions.
Identify and train designated individuals as qualified trainers. Organize training for new hires so that all complete certification within 30 days. Show safety training videos to all new hires before they start work. Develop and implement a monthly training plan to address current operational needs.
Effectively delegate cleaning and side work responsibilities using designated shift supervisors. Maintain accountability by personally inspecting and by use of logbook to record incoming shift supervisor inspection. Maintain a clean/sanitary/safe environment at all times, including safe food handling procedures. Call shifts you don't work. Check if sidework, cleaning and service are in order.
Motivate team members to achieve monthly bonus goals by posting Sales vs. Budget daily, posting food cost bi-monthly and encouraging them to take actions to build sales and control costs.
Actively participate in community and civic affairs in local area.
Communicate, promote and model Aimbridge's Support Culture and values.
Ensure that all reports of revenue, expenses, business volume, personnel, payroll, and assets are maintained to company specifications.
Ensure that all policies, procedures, federal, state and local laws, and health department regulations are adhered to by all employees in regard to personnel, security, guest relations, safety, sanitation, food handling, etc.
Perform duties of Cook, Wait Staff or Utility (as described in the respective job description), as needed to assure adequate operation of all functions of the diner are satisfactory to guests. Act as Supervisor on Duty and perform the function of supervising the hotel functions as well as the diner responsibilities. Report and/or respond to all suspicious persons, activities or hazardous conditions and follow all other safety regulations.
Provide leadership and direction department heads and front line staff.
Ensure adherence to company and brand standards, and ensure compliance with all legal and regulatory compliance requirements.
Identify and respond to guest feedback and facilitate prompt and effective resolution to guest concerns and complaints.
Actively participate in the recruitment, selection, orientation, training, coaching and Supporter relations processes to ensure quality, continuous improvement and positive team morale.
Accomplish People Support strategies by determining accountability, enforcing policies procedures and requirements, communicating Aimbridge programs and appraising and reviewing performance and compensation practices.
Support organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; Establish functional objectives that align with organizational objectives.
Requirements
A minimum of 3 years' food management and leadership experience, to include successful management of a large staff and focus on exceptional guest service.
Demonstrated financial acumen with significant past P&L responsibility.
Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible character, with exceptional follow up and attention to detail.
Proven leadership skills in supporting employees to consistently attain personal and department performance goals.
Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
Ability to work effectively as an independent contributor, and as a part of a collaborative team.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
About Us
About Aimbridge Hospitality
Aimbridge Hospitality is the largest and most dynamic independent management company in North America and the Caribbean. With an award winning portfolio of over 825 hotels and resorts with more than 100,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.
Aimbridge Hospitality Culture
Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. To be a great leader, you need great people behind you - well trained, goal oriented and energetic. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Our associates are our most indispensable asset!
Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community. If you're looking for a fresh approach to your career, apply now. GROW with us!
Job Info
Morrill, NE
Posted on:
Position Available: immediately
Work Permit: Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes
Description
ONE Lodging - now part of Aimbridge Hospitality
BIG PICTURE:
The Diner Supervisor is responsible to lead the diner team to be the first choice for cooked-to-order, 24-hour dining in our town, by exceeding guest expectations for food quality, friendliness, cleanliness and service in a fun atmosphere. The Diner Supervisor will empower each Supporter to provide excellent quality guest service and to solve guest problems with teamwork, training, coaching, fairness and respect for each other. Further, they will meet profit expectations by taking action to build sales and control costs without sacrificing quality.
CORE ACCOUNTABILITIES:
Lead the service effort during busy meal periods by working at the cash register, greeting incoming guests, identifying service or production bottlenecks and taking action to alleviate them. Check on guests at their tables, thank guests for coming. Train and empower Supporters to take service-recovery actions.
Identify and train designated individuals as qualified trainers. Organize training for new hires so that all complete certification within 30 days. Show safety training videos to all new hires before they start work. Develop and implement a monthly training plan to address current operational needs.
Effectively delegate cleaning and side work responsibilities using designated shift supervisors. Maintain accountability by personally inspecting and by use of logbook to record incoming shift supervisor inspection. Maintain a clean/sanitary/safe environment at all times, including safe food handling procedures. Call shifts you don't work. Check if sidework, cleaning and service are in order.
Motivate team members to achieve monthly bonus goals by posting Sales vs. Budget daily, posting food cost bi-monthly and encouraging them to take actions to build sales and control costs.
Actively participate in community and civic affairs in local area.
Communicate, promote and model Aimbridge's Support Culture and values.
Ensure that all reports of revenue, expenses, business volume, personnel, payroll, and assets are maintained to company specifications.
Ensure that all policies, procedures, federal, state and local laws, and health department regulations are adhered to by all employees in regard to personnel, security, guest relations, safety, sanitation, food handling, etc.
Perform duties of Cook, Wait Staff or Utility (as described in the respective job description), as needed to assure adequate operation of all functions of the diner are satisfactory to guests. Act as Supervisor on Duty and perform the function of supervising the hotel functions as well as the diner responsibilities. Report and/or respond to all suspicious persons, activities or hazardous conditions and follow all other safety regulations.
Provide leadership and direction department heads and front line staff.
Ensure adherence to company and brand standards, and ensure compliance with all legal and regulatory compliance requirements.
Identify and respond to guest feedback and facilitate prompt and effective resolution to guest concerns and complaints.
Actively participate in the recruitment, selection, orientation, training, coaching and Supporter relations processes to ensure quality, continuous improvement and positive team morale.
Accomplish People Support strategies by determining accountability, enforcing policies procedures and requirements, communicating Aimbridge programs and appraising and reviewing performance and compensation practices.
Support organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; Establish functional objectives that align with organizational objectives.
Requirements
A minimum of 3 years' food management and leadership experience, to include successful management of a large staff and focus on exceptional guest service.
Demonstrated financial acumen with significant past P&L responsibility.
Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible character, with exceptional follow up and attention to detail.
Proven leadership skills in supporting employees to consistently attain personal and department performance goals.
Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
Ability to work effectively as an independent contributor, and as a part of a collaborative team.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
About Aimbridge Hospitality
Aimbridge Hospitality is the largest and most dynamic independent management company in North America and the Caribbean. With an award winning portfolio of over 825 hotels and resorts with more than 100,000 guestrooms, our company operates across a full spectrum of property types in addition to independent luxury, boutique, and lifestyle hotels. Our highly resourced company offers an unrivaled track record of creating and maximizing asset value and holds an enviable position as an exclusive management company approved to operate all brands within the Marriott, Hilton, Hyatt, Starwood, Wyndham, and InterContinental systems as well as their respective newly launched soft brands.
Aimbridge Hospitality Culture
Aimbridge Hospitality is and will forever be a “high touch” organization. From the principals to the front line associates, the Aimbridge team is engaged in guest, partner (both investment and brand), and associate satisfaction. To be a great leader, you need great people behind you - well trained, goal oriented and energetic. At Aimbridge Hospitality, we value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Our associates are our most indispensable asset!
Having fun helps us keep perspective! If we’re happy, our guests will be happy. Our work place culture values family, work life balance and community. If you're looking for a fresh approach to your career, apply now. GROW with us!
