Founded in 1985, First Hospitality Group, Inc. is a nationally recognized hotel management company providing management, acquisition, development and receivership services to a variety of hotels. Our portfolio includes more than 55 properties and 16 major hotel brands including Hilton, Marriott, IHG, Hyatt and Carlson. Headquartered in the Chicago area, we concentrate our business prospects in key markets in the Midwest — spanning our business in major cities across 10 states.
Our Company is dedicated to putting people first. FHG's strong and engaging culture creates a high-level experience for associates and guests alike. We look for service super stars to join our team and support our commitment to excellence.
We provide a broad based, experienced supervisory staff focused on achieving all of our goals: exceptional financial returns, well-trained and motivated associates, and superior levels of guest satisfaction.
Our outstanding track record has been achieved through an uncompromising and consistent dedication to these goals. With over half of our managed properties owned by our company and its principals, we approach our day-to-day activities with this entrepreneurial ownership perspective. The results speak for themselves.
We seek a positive, service-oriented, energetic and self-motivated CSM/Event Manager to join our team on a full-time basis.
The CSM/Event Manager will report to the Director of Catering and will work closely with the hotel’s catering, sales and banquet teams.
Responsibilities include but are not limited to:
* Solicit, negotiate, and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
* Book Catering business, detail the meeting / function with the client (space requirements, times, menus, themes, etc.), and assist in overseeing the event.
* Complete contracts, BEO'S, coordinate with the appropriate areas / departments of the hotel to ensure proper high-quality product and service delivery and customer service satisfaction.
* Recommend program and procedural changes as needed.
* Prepare status and weekly reports to keep management abreast of activities.
* Maintain up-to-date knowledge of the competition's products, strengths and weaknesses to continually improve sales strategies and the achievement of goals
* Participate in communication and professional organizations to maintain high visibility and promote sales.
* Perform special projects and other responsibilities as assigned.
Assume all responsibilities as delegated by management and do any or all other duties that may be required to fulfill customer needs and requests.
* Must be able to speak, read, write and understand the primary language(s) used in the workplace.
* Requires good communication skills, both verbal and written.
* Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
* Strong administrative skills including business writing.
* Must be proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.). Previous Hotel Catering experience (preferably with a national brand, with a proven track record for success in sales and revenue generation)
* Exceptional service skills, with strong ability to foster effective relationships with all levels of staff, management and clientele
* Outstanding leadership skills and the ability to create a motivating work environment
* Excellent organization skill and ability to multi-task and successfully manage multiple priorities in a fast-paced environment
* Must be able to lift up to 10 pounds occasionally.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
* High school or equivalent education required. Bachelor’s Degree preferred or equivalent combination of education and experience.
First Hospitality Group seeks to attract and retain a high performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. FHG fosters a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.
EQUAL OPPORTUNITY EMPLOYER