Corporate Manager, Housekeeping Programs

Great Wolf Resorts, Inc.

Location: US - IL - Chicago

Apr 30, 2018
Great Wolf Resorts, Inc.
Job Details

Qualified individuals will assist in managing the execution of all operations in Housekeeping (e.g., RA, PA, HA, and Laundry). Assist in analyzing operational and reporting systems and translate the insight into actionable plans for the organization and each property. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department and monitors compliance with standards and procedures. This individual will provide direction to the Corporate and Regional Leadership teams, along with hotel senior leadership based on data & analysis.


Operational Excellence Duties:

 1) Continuous Improvement & Long-term Sustainability

  • Audits systems & reviews reports understanding gaps in performance execution of brand and service standards

  • Supports Rooms Division with site audits

i. Ensures adherence to standards with consistent and effective cycle programs to address cleanliness in rooms and common areas

ii. Recognizes, identifies, shares best practices

iii. Creates action plans as needed

  • Supports Rooms Division by prototyping new initiatives

  • Supports Rooms Division by maintaining training content on SharePoint

  • Supports Rooms Division by tracking lodge improvements and timelines for OS&E and FF&E brand changes

  • Capable of creating action plans from multiple system data including Rex, Opera, Medallia, etc. Develops a review process to understand variance to performance and allow for proper action

  • Conducts refresher training for hotels to maximize functionality of the processes and systems

  • Refresh and maintain documentation on application functionality and feature sets; work with functional managers to improve usage and drive business results

  • Promote an environment that rapidly assimilates new information to improve business performance

2) Data Analysis

  • Develop operational and hotel dashboards to allow early warning signs of performance risk for hotel leadership and senior leadership

  • Brand and Hotel analysis is completed and results presented in a professional manner which identifies the vital few focus areas, providing a compelling call to action for hotels

  • Drive resort/lodge acceptance and usage of applications to impact NPS positively

  • Ensure integrity of all data

 3) Managing Profitability

  • Reviews financial statements, and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement

  • Strives to maximize the financial performance of the department


  • Bachelor's degree from an accredited university in operations, supply chain, economics, mathematics, or a related field

  • Experience compiling and analyzing data to identify targeted focus area to achieve results

  • Experience presenting complex data to tell a condensed and focused story

  • Ability to communicate and train all levels of the organization (front line through leadership

    • Excellent oral and written communication skills, analysis and problem-solving skills

    • Advanced knowledge of MS Office. Skilled at using database, spreadsheet and word-processing software to prepare complex statistical and written reports for management

    • Travel required: 25%-35%


Preferred Experience:

  • Lodging operations experience (5+ years)

  • Six Sigma/Lean theory or tool use

  • Interest with data and analysis, and a demonstrated ability to translate data into stories that drive performance

  • Skills in facilitating improvement strategies in a multi-unit environment

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.