Corporate Director Of Rooms

Kessler Collection

Location: US - FL - Orlando

May 4, 2018
Job Details


This position is primarily responsible for globally supporting the operations of the Rooms Division, collection wide.  Responsibilities include promoting best practices, creating consistency and continuity in the brand message. Identifying products and programs that will elevate the Guest and Grand Performer experience and providing hands on assistance with all new hotel openings.   

Essential Duties / Tasks / Responsibilities:

  • Globally supports the operations of Housekeeping and Front Office, ensuring implementation and training of standards and procedures
  • Ensures that Housekeeping and Front Office operations across the collection meet KQA and BSA quality standards as well as other audits such as AAA 
  • Highly involved in the pre-opening and opening process of new properties. This includes identifying products that elevate the guest experience, working with purchasing to secure cost effective contracts, setting up laundry and back of house areas as well as the training of new leadership
  • Oversees budget processes for Rooms Division and implements controls to assist properties with adhering to their budget standards
  • Trains, mentors, and develops Rooms Division Leadership to the standards of a world class property and impeccable hospitality experience. Assist leadership with plans for developing bench strength in mid-level management
  • Works with the corporate training team to develop SOPs and Policy as needed
  • Identifies and implements programs that will elevate the Guest and Grand Performer Experience
  • Assists the Operations team in conducting on property KQA audits for each property, annually
  • Holds an annual conference for all Rooms Division property leadership
  • Participates in GM Conferences and communicates priorities within the Rooms Division
  • Fosters Grand Performer commitment to providing excellent service by meeting with property leaders on a regular basis
  • Reviews GSS scores, Customer Care issues, guest satisfaction results and other data; assists properties as needed and holds leadership accountable for a positive outcome. May also represent corporate with escalated Guest opportunities

Supervisory Responsibilities: 

  • No direct reports
  • Leads property Front Office and Housekeeping leaders on corporate initiatives and best practices

Knowledge / Skills / Abilities (KSA’s):

  • Operations management experience in Front Office and Housekeeping
  • Clear knowledge of budget planning & execution
  • Proven track record coordinating multiple departments to achieve operational gains
  • Strong leadership qualities, sound judgment, decision-making, and problem-solving skills, attention to detail
  • Excellent customer service and interpersonal skills
  • Ability to lead and mentor a team
  • Experience in opening new properties

Experience / Education / Certifications:

  • Bachelor’s degree in Hospitality Management or related training equivalent - required
  • 5+ years of relevant work experience in similar scope and title – required
  • Experience within luxury brand/markets - required
  • Experience with Opera PMS – preferred
  • Maintain a valid driver’s license - required
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Housekeeping, Corporate Office / Executive, Rooms - Rooms Director