Convention Svcs Mgr
Job Title: 
Convention Svcs Mgr
Property Name:
Hotel 57
Location: 
New York-New York City
Company Name: 
Management  Position? 
Yes
Entry Level Position? 
No
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
 
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description

To provide exemplary sales and service to clients by way of up selling meeting space and food & beverage product and services; to manage, coordinate and execute group assignments turned over by Sales Managers. To provide effective communication to hotel department heads with details pertaining to group rooms and catering contracts; to maximize revenues through up-selling and cross-selling hotel services to group contacts; to generate catering revenues through sales to call-in and short-term bookings; to achieve targeted revenues.

 

This position will work in conjunction with the Director of Sales & Marketing and will be responsible for managing all group contracts for the hotel and for being the on-site contact for group accounts as well as working with the Sales Manager servicing all groups.

Responsibilities
  • Prepare resumes for groups ten days prior to group arrival and review all details in weekly Staff Meeting.
  • Adhere to the Sales Department’s standard operating procedures.
  • Help establish and maintain hotel’s marketplace position as the city’s most elite venue within social and corporate communities.
  • Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the convention planning process adhering to the standards of hotel protocol.
  • Develop close rapport with all internal departments to ensure all departments are proactively preparing for client arrival.
  • Establish relationship with client as hotel main contact once contract has been turned over from Sales managers.
  • Responsible for all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block.
  • Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
  • Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
  • Generate high revenue yielding business for all contracted rooms, function space, and catered events.
  • Conduct pre- and post-conference meetings when it is agreeable with the client.
  • Ensure all current and future client accounts are serviced in accordance with hotel standards.
  • Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
  • Adhere to selling policies as set forth by the Director of Sales and Marketing.
  • Remain available to hotel managers while on property.
  • Be aware of departmental revenue and up sell at every possible opportunity.
  • Participate in all regular and operational meetings as required.
  • Coordinate all aspects of conferences as assigned by the Director of Sales & Marketing to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor (to include floral) requirements.
Job Requirements
Qualifications
  • Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
  • Excellent communication skills in all aspects: verbal, written and non-verbal
  • Must under culture of L.O.U (Leadership, Ownership, Urgency)
  • Must be detailed oriented in a fast paced environment with minimal supervision.
  • College Degree
  • Must have a minimum of 2-5 years experience in catering sales, or conference services, preferably as a manager in a luxury hotel property
  • Appropriate, professional appearance and presentation
  • Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems