Convention Services Manager
Property Name:
Wyndham San Diego Bayside
Job Title 
Convention Services Manager
Location: 
California-San Diego
Company Name: 
Wyndham Hotel Group
City: 
San Diego
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
 

We are a full service San Diego waterfront hotel with 600 rooms and suites featuring furnished balconies with relaxing views of the sparkling Big Bay and panoramic skyline. Our 24,000 square feet of meeting space has recently been renovated and offers flexibility for distinctive conferences, reunions, weddings, and events. Our average tenure for 230 associates is 14 years of service that speaks to the dedication our associates have for the property, its people, and guest. Our hotel professionals stand ready to go the extra mile and deliver an exceptional experience. We are seeking professionals who have the Count on Me! spirit and are looking to grow their career. Wyndham San Diego Bayside presents the ideal opportunity to take your career to the next level!

 

Job Description
 
Wyndham Hotel Group is searching for a Convention Services Manager to work at our beautiful Wyndham San Diego Bayside property in San Diego, CA. The Convention Services Manager is responsible for coordinating and supervising assigned group business after it is booked by the sales department, and through completion of the event or function, while maintaining profitable operations and high quality products and service levels. He/she is expected to market ideas to promote business and meet budgeted productivity while keeping quality consistently high. The Meeting Services Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
 

Fundamental Requirements:

  • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
  • Prepare and submit required reports in a timely manner. Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence.
  • Know meeting room setups and capabilities.
  • Know sleeping room configurations and types.
  • Respond to requests by Meeting Planners immediately.
  • Use the Partnership Agreement to meet client needs.
  • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
  • Interact with outside planners, vendors for event setup.
  • Maintain pricing integrity and propose upscale menus for clients.
  • Create, review and revise rooming lists and VIP lists.
  • Manage existing accounts and follow up with client resolicitation to capture future business.
  • Work with other F&B managers and keep them informed of F&B issues as they arise.
  • Manage the function book and adjust space in order to ensure maximum potential revenue.
  • Be visible on the floor and assist staff as needed during functions.
  • Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)

 

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

Education and Experience

  • At least 2 years of progressive experience in a hotel or a related field; or a 4 year college degree; or a 2 year College degree and 1 or more years of related experience.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical Requirements

  • Flexible and long hours sometimes required.
  • Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

An Equal Opportunity Employer

Minorities/Women/Vets/Disabled 

Drug Free Workplace

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