Convention Services Manager
Property Name:
Wyndham Grand Pittsburgh Downtown
Job Title 
Convention Services Manager
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
People Make the Difference
Wyndham Hotel Group, one of three principal components of Wyndham Worldwide (NYSE:WYN), encompasses more than 6,400 franchised and managed hotels and 540,000 hotel rooms worldwide. Through Wyndham Hotel Group, Group RCI, and Wyndham Vacation Ownership, Wyndham Worldwide offers individual consumers and business-to-business customers a broad suite of hospitality products and services across various accommodation alternatives and price ranges through its premier portfolio of world-renowned brands.  Group RCI offers its nearly 3.4 million members access to approximately 63,000 vacation properties located in more than 100 countries.  Wyndham Vacation Ownership develops, markets and sells vacation ownership interests and provides consumer financing to owners through its network of more than 140 vacation ownership resorts serving more than 750,000 owners throughout North America, the Caribbean and the South Pacific. Wyndham Worldwide, headquartered in Parsippany, N.J., employs approximately 30,000 employees globally.
At Wyndham Worldwide we seek individuals who truly want to make a difference everyday they come to work.  We provide a fast paced and fun environment where you are rewarded for your contributions to the organization.

The Convention Services Manager is responsible for independently managing assigned group business after it is turned over from the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high quality products and service levels.   He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.  He/She is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.   The Convention Services Manager also assists with the management of the Business Center.


Manage existing accounts and follow up with client re-solicitation to capture future business.

Respond to requests by Meeting Planners immediately.

Interact with outside planners, vendors for event set-up.

Maintain pricing integrity and propose upscale menus for clients.

Create, review and revise rooming lists and VIP lists.

Manage the Delphi or function book and adjust space in order to ensure maximum potential revenue.

Be visible on the floor and assist staff as needed during functions.

Respond to guest complaints in a timely manner.

Keep immediate manager fully informed of all problems or matters requiring his/her attention.

Work with F&B managers and keep them informed of F&B issues as they arise.

Prepare and submit required reports in a timely manner.

Know meeting room set-ups and capabilities.

Know sleeping room configurations and types.

Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.


Education & Experience:  

At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience.

Must be proficient in Windows, Company approved spreadsheets and word processing.

Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.