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4FC3C28F8A83C0B8
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Property Name
San Diego
Job Title
Convention Services Manager
Location
California-San Diego
Company Name
City
San Diego
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
F&B - Catering, F&B - Convention Services / Events

Job Description

Overview:

San Diego Hotel

San Diego

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

Job Description:

The Convention Services Manager will service group clients. The Convention ServicesManager will work closely with our Sales and Operations team to ensure that our clients needs are met and exceeded throughout all phases of the guest experience: from pre-planning, to the events themselves, billing and follow-ups.

3 years experience in Convention Services/Events in a full service large/midsize hotel required.

Responsibilities:

* 3 years experience in Convention Services/Events in a full service large/midsize hotel required.
* Prepare resumes for groups prior to group arrival and review all details in weekly Staff Meeting.
* Adhere to the Catering and Conference Services Department’s standard operating procedures.
* Help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
* Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
* Ensure all site inspections and client visits to the hotel are successful by planning carefully and accurately communicating details to all departments in advance.
* Consistently achieve high Medallia scores by establishing a good rapport with each client, accurately preparing and communicating event details to client's specifications, and being visible during the conference to ensure the client’s expectations have been met.
* Generate high revenue yielding business for all contracted rooms, function space, and catered events.
* Conduct pre- and post-conference meetings when it is agreeable with the client.
* Ensure all current and future client accounts are serviced in accordance with hotel standards.
* Communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments.
* Ensure banquet event orders are accurate and provide all relevant information to departments concerned prior to event start time.
* Adhere to selling policies as set forth by the Director Convention Services.
* Remain available to hotel managers while on property.
* Be aware of departmental revenue and up sell at every possible opportunity.
* Participate in all regular and operational meetings as required.
* Coordinate all aspects of conferences as assigned by the Director of Convention Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor requirements.

Qualifications:

Minimum of 3-5 years of experience in a management role within either catering sales or conference services is required.

Ability and willingness to work a flexible schedule which may include evenings, weekends and holidays in order to meet the demands of a 24 hour operation.

Ability to communicate effectively verbally, non-verbally and in writing is required.

High School Diploma or Equivalent is required. College Degree is preferred.

Strong computer knowledge, with technical ability and/or aptitude to effectively use Microsoft Word, Delphi, Excel, Outlook, and other management systems is required. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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