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Property Name
Sonoma Hilton
Job Title
Convention Services Manager
California-San Francisco/Marin
Santa Rosa
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Convention Services Manager

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

Position Description:

The Convention Services Manager will develop catering accounts and detail and help execute successful catering events.

The Convention Services manager is responsible for developing catering accounts, as sold, and with former clients for the purpose of achieving assigned catering and associated room revenue goals as established in the hotel B-Plan. Additionally, this position is responsible for managing convention services to ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business and for responding to incoming catering opportunities for the hotel as well as identify, qualify and solicit new catering business to achieve personal and hotel goals.

Job Responsibilities:

The primary responsibility is to act as the on-site contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes. Ensure that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by the authorized representative.

* Ensure timely distribution of all BEO’s and Resumes to the appropriate departments and follow up on any questions
* Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
* Verify space requirements and meeting room set-up with the client, and ensures that public space needed is properly maintained and in good condition.
* Confirm revisions in agendas, room blocks, etc. and notify corresponding departments in a timely manner.
* Finalize the program/agenda with the client and check all scheduled functions one hour prior to start time. Need to be available to work a flexible schedule which may include weekends.
* Review event sheets and work with appropriate departments to ensure quality and satisfaction.
* Maintain positive guest and employee relations through prompt, precise, and courteous communication.

Other responsibilities include:

* Work with customers to ensure their meeting goals are met or exceeded.
* Upsell packages to customers.
* Offer Pre and Post Convention Meetings giving the customer to communicate with the hotel teams on expectations and areas the hotel opportunity to the customer and coordinate the meetings professionally.
* All other duties as assigned.

Job Skills:

* Have computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
* Exercise excellent communication, presentation, organization, time management and listening skills.
* Use analytical skills for measuring business potential and value to the hotel.
* Interact with all levels of customers and hotel management.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Requirements


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