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16749C45D73F0F73
Convention Services Manager

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Property Name:
Embassy Suites by Hilton Scottsdale Resort
Job Title: 
Convention Services Manager
Location: 
Arizona-Phoenix/Scottsdale
Company Name: 
City: 
Scottsdale
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Yes
Bonus Pay: 
Yes

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

Position Convention Services Manager


Embassy Suites, Scottsdale, a Crescent Hotels and Resorts Property is in need of a Convention Services Manager to assist in the overall efficient operation of the Convention Services Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group.

REPORTS TODirector of CateringDirector of Sales Marketing

ESSENTIAL JOB FUNCTIONS

1.Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.

2.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline andor termination when appropriate.

3.Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquetmeeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.

4.Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.

5.Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings.

6.Plan and conduct pre and post convention meetings with clients and respective departments.

7.Document tracking of group activity. Access and input data into a computer system to generate account history reports.

8.Communicate both verbally and in writing to provide clear direction to staff.

9.Comply with attendance rules and be available to work on a regular basis.

10. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES

Minimum Requirements Must have two years convention services experience. Hotel experience preferred. Must have the ability to communicate in English.
Additional Qualifications
Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Physical Demands Must be able to lift, grasp, carry andor push up to 50 pounds. Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.
Additional information No relocation offered at this time. Only candidates with prior hotel experience will be considers. We are proud to be an Affirmative ActionEqual Opportunity Employer. EOE MinoritiesWomenVeteransDisabled.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company