Join the most recognizable hotel brand
in virtually every region of the world.

Contact Center Application Support

US - FL - Orlando
Date Posted:
11/16/16 2:30 PM
Company Name:
What will I be doing?

As a Contact Center Application Support professional, you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

Responsible for assisting with the daily operations of contact center platform, such as but not limited to monitoring inbound and outbound call traffic, report running, and daily system testing. Provide first tier support and troubleshooting for agents, supervisors and management
Run daily, weekly, and monthly reports for Noble Platform.

Provide first tier support and troubleshooting for agents, supervisors and management.

Monitor inbound call traffic and adjust agent skill sets to achieve SLA, ASA, and Abandon rate.

Assist with documentation of system settings and applications.

Assist with agent scheduling decisions.

Back up dialer administrator in daily tasks and functions.

Test system functionality on a daily basis.

Campaign and Lists assignment for outbound dialing.

Change IVR / Department schedules based on holidays.

Record maintenance.Quality assurance maintenance.

Basic Requirements:

* Proficient in Microsoft Excel
* High School Diploma
* Proficient computer skills
* Excellent spreadsheet and word processing skills

Preferred Qualifications:

* SQL knowledge and experience
* Up to 2 years experience working in a call center environment
* Noble Systems Experience

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

What will it be like to work for this Hilton Worldwide Brand?

Currently, Hilton Grand Vacation is a subsidiary of Hilton. We presently anticipate that, at some point in 2016, Hilton Grand Vacations will be spun off from Hilton and become an independent, public company. We do not anticipate that this change will affect your terms of employment.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.

What will it be like to be a Team Member with Hilton Grand Vacations?

There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.

Job Categories
Hilton Grand Vacations Corporate Operations at Metro West
Entry Level Position