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Conference Services Manager

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Property Name:
Sheraton Bay Point
Job Title: 
Conference Services Manager
Florida-Pensacola/Panama City
Company Name: 
Panama City Beach
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career. print

1.Manage, coordinate, and execute group assignments turned over by the Sales Department and assigned by the Director of Catering and Convention Services. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all hotel departments the information necessary to successfully execute the groups needs while maintaining a good client relationship. Oversee client functions to ensure customer satisfaction.

2.Become an extension of the client by disseminating all the group requirements to the respective departments in the hotel. You will ensure the timely distribution of all BEOs to the appropriate departments and be the on-site contact for the client during the meeting.

3.Produce BEOs and convention resumes and maintain detailed files, records and trace systems. Verify all space requirements and meeting room set-ups with the client and ensure that public space needed by conventions is properly maintained and in good condition.

4.Make sure that all special arrangements, food and beverage needs and requests are set up and that all BEOs are signed by authorized representatives. Determine revisions in agendas, reconfirm space blocked in ISAC and release any space no longer required.

5.Finalize the programagenda with the client and check all scheduled functions one hour prior to the starting time. Achieve andor exceed budgeted sales and operate within budgeted guidelines by maintaining effective controls.

6.In addition, you will review function sheets and work with the appropriate departments to assure quality and satisfaction. Additional responsibilities will require you to maintain positive guest and employee relations and to increase Guest Satisfaction scores by ensuring prompt, courteous and proper service.

7.Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.

8.Ability to produce creative custom menus based on the clients needs and wants.

9.Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.

10.Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebookings.

11.Plan and conduct pre and post convention meetings with clients and respective departments.

12.Document tracking of group activity. Access and input data into a computer system to generate account history reports.

13.Communicate both verbally and in writing to provide clear direction to staff.

14.Comply with attendance rules and be available to work on a regular basis.

15.Perform other job related duties as assigned.
Requires progressive experience in conference services and at least 2 years in hotel conference services management role with similar sized property. Prefer full service resort experience.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Able to lift, grasp, carry andor push up to 50 pounds. Ability to work flexible schedule to include work weeks over 45 hours per week, nights, weekends and holidays, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

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