Conference Services Manager
Embassy Suites Boston/Waltham
US - MA - Waltham

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.

Make a Difference! This position plays an active role in uncovering the needs of a wide range of customers and communicating this to our Operations team managers. The successful candidate will possess attention to detail and an ability to work well with others as a peer leader to deliver a wow! experience to our sales and catering customers.

Job Description

* Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.
* Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.
* Understand the importance of meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.
* Optimize room rental charges.
* Consistently participate in the re-booking of repeat business by having a track record of long term client relationships.
* Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
* Comfortable with hotel site inspections and client presentations.
* Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative food & beverage solutions while working closely with our Executive Chef on pricing specialty menus.
* Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
* Excellent knowledge of computers, specifically Delphi, Word and Excel.
* Generate detailed resumes for both rooms only groups and multi day groups with meetings to the operating departments.

* Monitor group room blocks and pickups in coordination with Group Reservations Coordinator.

* Ability to work with outside vendors to ensure client satisfaction for all events/groups.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned.

Experience, Skills and Knowledge
* Prior experience in the field of hospitality with specific experience in banquets or catering sales is essential.
* Minimum of 1year within the Hospitality Industry required. Is a direct report to the Director of Catering.

*Prior experience with Delphi software a must.

*Strong preference for someone who knows Hilton's OnQ system and has had brand training.

* Must have experience at a similar size and quality hotel or larger conference center.
* High School Diploma required; advanced degree or Bachelor's Degree preferred.
* Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
* Knowledge of sales skills, and the ability to train others and to help motivate operations peers.

* Knowledge of hotel features, benefits, and competing hotels within the market.
* Ability to work effectively under time constraints and deadlines.
* Command of the English language both written and verbal.

HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled