At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
Conference Planning Manager is responsible the planning and coordination of conference group related activities. Conference Planning Manager will act as the primary liaison between the client and the staff of Chaminade, with the focus on meeting and exceeding client expectations with every interaction to ensure guest satisfaction.
Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action. Remain one step ahead of the client in anticipation of their needs. Guarantee that each client’s expectations, requirements and requests are being met prior to arrival and throughout their visit. Address all client concerns as they develop ensuring instant appeasement. Know property layout, policies, procedures and all capabilities. Answer all incoming calls within 3 rings and with proper greeting and telephone etiquette. Respond in a timely manner to phone calls and messages. Communicate with clients via telephone contact, written correspondence and in person our policies and procedures as they relate to the coordination of their events. Ensure all functions are checked prior to client’s arrival, guaranteeing all details are in agreement with client’s requirements and hotel standards. Meet with the appropriate staff prior to the function to ensure any deficiencies are corrected by respective personnel. Maintain Client files, making sure they are kept organized and current with all information. Requires ability to move quickly and frequently throughout the property several times a day. Communicate effectively with other department managers to ensure that Chaminade standards are met and that contractual obligations (written and verbal) are fulfilled. Analyzes, anticipates and solves problems. Knowledge of Delphi a plus Proficient with Microsoft office