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59E2EB80005A7876
Conference Concierge
Property Name
Deloitte Conference Center of Canada
Job Title
Conference Concierge
Location
Ontario-Toronto/GTA
City
Toronto
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Concierge Desk
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

BASIC FUNCTION: The Conference Concierge will set the hospitality tone upon guest arrival and proactively provide all aspects of a warm and professional environment for client and guest visits to our BAE conference spaces. They will assist with greeting clients, providing direction, coordinating special needs, checking on meeting rooms, events and catering, assisting with technology and any on-site special requests.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:

  • University Degree or College Diploma is preferred
  • Two years’ experience in the hospitality industry or in a professional, office environment
  • Must be Bilingual (French/English)
  • Must dress in a professional manner appropriate for a corporate business center
  • Intermediate skills in MS Word, Excel & Outlook
  • Excellent communication skills (oral and written) and the ability to communicate clearly and professionally with all levels of staff.  Pleasant in person and phone demeanor
  • Demonstrated commitment to accuracy and attention to detail
  • Detail oriented and ability to handle multiple tasks at once
  • Good organizational and follow through skills
  • Basic understanding of meeting space equipment and technologies

ESSENTIAL FUNCTIONS:

  • Triage arrivals by maintaining up to date knowledge of what is happening at Bay Adelaide East, what programs are scheduled, what arrivals to expect., along with communicating arrivals to key stakeholders in a timely and accurate manner
  • Monitor the  traffic flow in lobby by directing guests as appropriate to minimize wait times
  • Oversee the reception area of the lobby, 2nd & 6th floors to ensure all that enter are greeted and are well taken care of
  • Proactively engage with participants and clients; greeting and directing them to their meetings
  • Communicate to clients and office personnel through phone, email and other methods
  • Be familiar with frequently asked questions regarding the Orbis program and experiences/enhancements unique to Bay Adelaide East
  • Ensures precise execution of group events by effectively coordinating all parties to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, diagrams and special events
  • Troubleshoots and help service meeting space technologies; such as, polycoms, crestrons, Air Media and sky walls
  • Maintain the general housekeeping of all meeting spaces, break areas and staff rooms through coordination and communication with operational and third party building maintenance teams
  • Assist the DU conference concierge and greeter teams as needed when business levels dictate

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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