Conference Concierge
Property Name:
Cheyenne Mountain Resort and Country Club
Job Title 
Conference Concierge
Location: 
Colorado-Colorado Springs
Company Name: 
Wyndham Hotel Group
City: 
Colorado Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.
Currently, we are searching for a talented Conference Concierge is responsible for overseeing the meeting/ public room space, maintaining constant communication with clients on property, and ensuring all events are set in accordance to the banquet event orders.
 
FUNDAMENTAL REQUIREMENTS
  • Oversee the set-up of all meeting rooms and areas to see that they are set on time and in proper order.
  • Oversee the Banquet Event Orders for the Conference Department, including but not limited to weekly grids, schedules and diagrams.
  • Ensuring that all rooms are set in accordance with the standards of the Resort and according to the Banquet Event Orders.
  • Produce signage for meeting room, special functions, etc.
  • Maintain constant communication with clients to ensure all needs are properly handled in a timely manner.
  • Act as a liaison between Conference Planning Managers/ Wedding Managers and the appropriate client
  • Post proper billing in to the Micros System according to Banquet Event Orders.
  • Ensure that all billing is posted in a timely manner.
  • Conduct constant walkthroughs of the resort to ensure all standards are maintained.
  • Inspecting all conference and banquet equipment for defects, cleanliness, or for maintenance that may need fixed.
  • Ensure that all coffee breaks are set 30 minutes prior to scheduled functions and set according to Banquets Event Orders.
  • Maintain communication with the Banquet Manager and/or Captains to ensure we have proper service for all scheduled coffee breaks and events.
  • Maintain communication with the kitchen staff to ensure all menu’s are properly prepared in accordance with the banquet event orders and change sheet.
  • Maintain constant communication with the conference supervisors and event managers to make sure all rooms sets are in compliance with Banquet Event Orders.
  • Maintain communications with the Audio Visual Supervisor and make sure all audio visual equipment is set in accordance with the banquet event orders.
  • Ensure constant communication with brides and planners during wedding events
  • Ensure all dressing rooms are set and ready 1 hour prior to arrival
  • Ensure communication with planners in regards to Wedding Reception/ Ceremony needs
  • Responsible for holding all division employees accountable and follow up with disciplinary action, (pending approval from Director/Senior Planning Manager), when needed.
  • Any other task, written or verbal, that is assigned by a supervisor

 

QUALIFICATIONS:
  • Must have a high school diploma or equivalent
  • Must have a valid Colorado Driver’s License
  • Must have a minimum of 1-year experience in the Conference services field/ event experience
  • Must be able to effectively communicate in the English language
  • Must have excellent communication skills
  • Flexible and long hours sometimes required.
  • Rarely heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
 
Wyndham Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled. We require consent to pre-employment background check for all positions.
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