Conference Concierge
Property Name:
Ivey Spencer Leadership Centre - Dolce
Job Title 
Conference Concierge
Location: 
Ontario-London
Company Name: 
Wyndham Hotel Group
City: 
London
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence.  To learn more visit us at http://www.wyndhamworldwide.com.

 

As Southwestern Ontario’s only IACC approved conference hotel, this historic London hotel is situated on 30 acres provides ample conference space and the best destination for meetings. Retreat to Ivey Spencer Leadership Centre, a distinctive meeting and conference hotel experience that is sure to nourish the mind, body and spirit. The London, Ontario centre offers a variety of leisure, wedding and meetings packages to suit your personal style.

 

Job Description


Wyndham Hotel Group is searching for a full time Conference Concierge to work at our beautiful Ivey Spencer Leadership Centre property in London, Ontario.  This position is responsible for providing quality guest services that include meeting room set up, maintaining and teardown, plus deliveries of coffee break services.

 

Responsibilities will include but not be limited to:

  • Follow instructions for each event provided by supervisor, banquet event order(s).
  • Set up, tear down and maintenance of meeting rooms, including resets in meeting rooms.
  • Assist with the nourishment hub, including brewing coffee, clearing of dishes, stocking fridges, mugs, etc.
  • Assist with any audio visual set ups as required.
  • Assist in the maintenance of a clean and healthy environment.
  • Perform other duties as assigned by management.
  • Resolve complaints, ensuring guest satisfaction.

  • Provide memorable, personalized service to all external and internal clients at all times.

  • Perform other guest services duties whenever necessary.
  • Adheres to all standards, policies and procedures.

 Basic Qualifications:

  • Minimum High School Diploma or equivalent.
  • One year minimum job related experience preferred within a customer service role.
  • Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs
  • Must be able to work variable shift, weekends, holidays, and special events, as needed
  • Must have employment eligibility in Canada

Preferred Qualifications

  • Adept at managing fast paced environment and putting people at ease.
  • Warm, personable and energetic demeanor with professional and pleasant phone manner.
  • Comfortable interfacing with a diverse group of individuals.
  • Dedicated to exceeding service standards and providing services and standards to the highest caliber
  • Exceptional oral and written communication skills in English.
  • Exceptional attention to detail.
  • Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
  • Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards and compliance with the designated uniform.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
  • Adept at managing fast paced environment and putting people at ease

 

 

Physical requirements:

 

  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

  • Must be able to lift up to 50 lbs.

  • Frequently is required to talk or hear.  

     

Wyndham Hotel Group is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.
We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.
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