At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
Conference Services Operations Manager is responsible for the overall operation of Conference Floor including: Meeting Room Set Ups (Tables/Chairs/Technology), Room Cleaning, Technology Support (Operation/Trouble Shooting) and Inventory for all equipment.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE:
High School Diploma or equivalent;
Minimum 2 years experience in hotel, convention/conference center, preferable in conference services department; knowledge of conference service equipment, set-up styles, and audio-visual;
Excellent computer software knowledge to include MS office and hospitality; excellent verbal and written communication skills;
Excellent organization skillsUnderstanding of Crestron, Audio Control and AV Industry
Understanding of IP wired and wireless networks including secure networks, VPN, VLAN and the IT industry
Supervise the overall operation of Conference Floor including Meeting Technicians, Technology Specialists, and Supervisors. Develop and conduct employee training through weekly and monthly departmental meetings, interaction with Manager and Supervisors through on the job training. Approve weekly schedule based on current business levels for entire department. Ensure payroll and expenses are kept with budget guidelines. Assist with set up and tear down of conference rooms requiring lifting a variety of conference tables weighing 5-70 pounds each; pulling and folding risers into place weighing 150 pounds each; screen set up and tear down, Pipe & Drape set up and tear down, walking and pushing 300 pound large equipment carts to specific rooms on upper and lower floor. Also, lift and place a variety of miscellaneous equipment throughout conference center weighing 5-60 pounds. Communicate and listen effectively with department staff and other departments. Evaluate and advise employees according to prescribed procedures. Ensure and enforce procedures and policies. Interact effectively with guests. Communicate effectively with Director of Operations, Meeting Services Operations Manager and all Department Heads. Order all equipment for department (rental items and purchased equipment). The flexibility to work a varied schedule due to business levels and industry demand (hotel open 7 days a week). Attend all weekly meetings (conference review, morning standup, inter-departmental tagup) Assist Planners during pre-planning process to help establish the expectations/needs of the client Attend all Production Guide Meetings to ensure team is prepared to meet all guest needs during the program Conduct all employee (90 day reviews, Annual Evaluations) Ensure all inventories are up to date and that all equipment is in good working order Conduct all Daily Standup meetings and ensure that the PM Supervisor conducts Standup for PM crew Ensure all assignments are communicated effectively to all team members for each day utilizing the Assignment Sheet Conduct property inspections and ensure cleaning standards, set up standards and facilities maintenance is meeting standards. Manage personnel matters including: employee selection, training, scheduling, supervision, recognition, coaching, discipline, and performance appraisals.