Conferece Services Manager

Fairmont Amman

Location: JO - Amman

16/11/16 17:30
Employer
Job Details
Conference Services Manager

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Conference Services Manager, where you will liaise between multiple departments to meet the needs – and exceed the expectations – of your clients.

Hotel Overview: The Fairmont Amman will feature 290 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:
Reporting to the Director of Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Confirm all event related information with clients

* Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business

* Organize convention bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual

* Create floor plans for each event to ensure banquets and clients are in agreement prior to set up

* Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame

* Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated

* Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments

* Follow departmental policies and procedures

* Follow all safety policies

* Other duties as assigned

Qualifications:

* Previous leadership experience within a similar role required

* Computer literate in Microsoft Window applications required

* University/College degree in a related discipline preferred

* Excellent communication skills, both written and verbal required

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Please note that you must be eligible to live and work in Jordan.