Join the most recognizable hotel brand
in virtually every region of the world.

Concierge Supervisor

Location:
NZ - Christchurch
Date Posted:
09/11/16 22:30
Company Name:
Hilton Hotels and Resorts
About the role

Responsible for being the welcoming face of this 192 room hotel, you will have strong leadership skills and be confident to manage the team. You will provide information and advice for guests with your knowledge of the Christchurch and local attractions, offer reservation services, and oversee the management of guest luggage, mail and taxi services. Reporting to the Front Office Manager, you will work as part of a team on a rotating shift basis, and enjoy working in a fast-paced environment.

Duties/responsibilities

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Act as a main point of contact for guests, and assist with all enquiries
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Provide friendly advice and information on local attractions, restaurants and services
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Maintain a sound knowledge of local events and industry trends, network with local tourist organisations
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Work a variety of shifts including late, early, weekends and public holidays
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Be one step ahead of the guest, knowing what they need before having to ask
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Ensure you are up to date with VIP guest movements and hotel special events
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Oversee the Day to Day running of the Concierge desk including guest luggage, mail and taxi services

Skills/experience

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Must have an open Manual Drivers Licence
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Experience in a similar role, must be within a 4 or 5 star environment
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Exceptional communication skills and positive manner
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Demonstrated understanding of local restaurants, attractions and events
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Strong organisational skills and a passion for helping others



Culture and benefits

Our team are responsible for living up to our brand promise 'We provide the special comforts and acts of kindness that make the traveller feel human again'. We achieve this by ensuring our CARE culture is alive in each of our hotels. DoubleTree CARE Culture is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision 'To fill the earth with the light and warmth of hospitality' - to our values of 'Hospitality', 'Integrity', 'Leadership', 'Teamwork', 'Ownership' and 'Now'. As a Hilton team member you can expect to receive;

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A competitive industry salary
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Participation in an incentive program
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Team member only discount global Hilton room rates
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Discounts of up to 50% on products and services in participating Hilton outlets
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Access to Hilton University training, offering more than 3000 learning programs
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Career development planning opportunities


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

Job Categories
Front Desk
Property
Chateau on the Park - Christchurch, a DoubleTree by Hilton
Entry Level Position
Yes