Property Name
The Kahler Grand
Job Title
Concierge
Location
Minnesota-Mankato/Rochester
Company Name
City
Rochester
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services

Concierge


Corporate Overview

At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.

Richfield Hospitality sets high performance expectations, and we reward dedicated associates who are driven to produce impactful and innovative results for our guests and the company. Our flexible and nimble organization is maintained at a manageable size, enabling our associates to avoid bureaucratic red-tape. This competitive advantage drives our entrepreneurial management style that empowers our associates to make decisions, be creative, work resourcefully, and produce immediate results that exceed expectations.

Job Description

Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.

With 668 elegant rooms and suites, 30,000 square feet of onsite meeting space, renowned dining and direct access by skyway and subway to the world-famous Mayo Clinic, the Kahler Grand is a premier hotel in downtown Rochester, MN convenient for business, medical and leisure travel. Ideally located in the downtown area, and offering a wide array of personalized services, the Kahler Grand is the top-rated choice among downtown Rochester, MN meeting hotels.  In addition to the Grand our hotel portfolio also includes the Rochester Marriott, The Towers, The Rochester Residence Inn and the Kahler Inn & Suites.

 

The Concierge acts as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

Essential Duties and Responsibilities

  • Greet customers immediately with a friendly and sincere welcome.

  • Respond to inquiries with accurate information.

  • Promptly answer telephone calls.

  • Input guest messages into the computer.

  • Retrieve guest messages and communicate the content to the guest.

  • Retrieve mail, packages, and facsimiles for guest as requested.

  • Arrange and confirm recreation, business, and dining activities for guests.

  • Arrange for guest transportation as requested

  • Register VIP guests by inputting and retrieving information from a computer system.

  • Promote Corporate marketing programs.

  • Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate

  • Distribute printed materials.

  • Field guest complaints and determine course of action to resolve the complaint.

  • Escort VIP guests to accommodations
  • Performs other duties as assigned by Supervisor.

Job Requirements

Required Skills and Requisites

  • Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners. Requires effective reading, writing and oral comprehension.
  • Service orientation. Knowledge of principles and processes for providing customer and personal services.  

  • High School Diploma

  • Prior customer service experience required.

  • Prior hospitality experience preferred.

At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.