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433EE0057B305740

Concierge

Embassy Suites Hotel Niagara Falls - Fallsview

Location: CA - ON - Niagara Falls


18/11/16 10:05 PM
Fallsview Group
Employer
Job Details

The Embassy Suites Fallsview is currently hiring Concierge Associates! This position is a very vital part of the hotel, your job is to help the guest with any inquiries they may have, before they reach the Front Desk. The wage is $11.40 with possible benefit eligibility after the probation period.


Job Purpose:  To improve guests experience while at the hotel by arranging for specific services and providing needed information.


Job Responsibilities: 



  • Offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.

  • Supplies guests with travel information, such as transportation rates, routes, and schedules.

  • Takes the initiative to greet guests in a friendly and warm manner.

  • Aid guests with any concerns, questions, directions they may have

  • Direct guests to correct departments / reception desk / elevators

  • Answer local area questions for guests and visitors

  • Ability to stand for extended periods of time

  • Perform other duties as assigned by management


Job Skills:



  1. Carry out specific oral or written instructions, frequently following a simple routine.

  2. Excellent interpersonal and oral communication skills

  3. Self-directed and independent, but works as a team player

  4. Dependable, motivated, and goal oriented  

  5. Exceptional customer service skills

  6. Must have proper understanding & communication of the English language 

  7. Knowledge of the Fallsview area / general knowledge of Niagara Falls & the tourist district / tourist attractions etc...

  8. Comfortable interacting with guests / customers

  9. Strong work ethic, high energy level, and a positive attitude

  10. Must have reliable transportation


Physical Demands:



  • Able to stand for long periods of time


Job Qualifications: 


Education


HS Diploma or equivalent


Experience


Minimum 1 year, Customer Service experience. Hotel experience, an asset.



*** Must be available to work evenings, weekends & holidays ***


 


Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.


"Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact via phone the Human Resources Department"


(ref. 16273)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Additional Details
 
No
Applicants who do not already have legal permission to work in Canada will not be considered.
No
No
No
Hotel/Resort
Concierge Desk, Customer Service