Concierge

Fairmont Peace Hotel

Location: CN - Shanghai

15/11/16 17:30
Employer
Job Details
Concierge
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

Hotel Overview:

Proud, legendary and lavish, Fairmont Peace Hotel, overlooking Shanghai’s Huangpu River, boasts a history that overshadows

that of any other hotel in the Far East. Features 270 elegantly appointed guestrooms and suites with a selection of six

restaurants and lounges, the historic Peace Hall and Fairmont’s award-winning Willow Stream Spa.

This position is only open to Chinese citizens

Summary of Responsibilities:
Reporting to the Guest Service Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Assist guests with mail, messages, and any plans or arrangements they require

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Assist with any plans or arrangements the guest intends to make during their stay

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous customer related experience an asset

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Must possess a professional presentation

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Must possess outstanding guest services skills and sophisticated verbal & written communication skills

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Computer literate in Microsoft Window applications an asset

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Frequent standing and walking throughout shift

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Occasional kneeling, pushing, pulling, lifting

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Occasional ascending or descending ladders, stairs and ramps

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Frequent standing and walking throughout shift

Visa Requirements: Please insert verbiage around hotel's ability to support visas/ work permits